Senior Technical Operations and Support Specialist

Senior Technical Operations and Support Specialist

We are seeking a Senior Technical Operations and Support Specialist to join our specialized team. You will play a key role in ensuring the efficient operation of technical systems and providing technical support to users. Your responsibilities will include system management, troubleshooting, and delivering technical guidance.

Responsibilities:

• Monitor and analyze the performance of technical systems and applications.
• Provide technical support to users and resolve technology-related issues.
• Manage and update technical documentation and operating procedures.
• Collaborate with technical teams to develop and improve systems.
• Offer training and assistance to users on new applications and systems.
• Prepare regular reports on system performance and technical support activities.

Requirements:

• Minimum of 5 years of experience in technical operations and support.
• Certifications such as CompTIA Network+, Cisco CCNA, or Microsoft Certified Solutions Expert (MCSE).
• Excellent communication skills and the ability to work in a team.
• In-depth knowledge of operating systems, networks, and databases.
• Strong problem-solving skills and the ability to provide effective solutions.

Skills:

• Technical Proficiency: Knowledge of operating systems, networks, and databases.
• Troubleshooting: Ability to diagnose and resolve issues efficiently.
• Communication: Strong verbal and written skills.
• Customer Service: Commitment to high-quality support.
• Analytical Skills: Analyzing system performance for improvements.
• Documentation: Proficient in maintaining technical documentation.