Senior Specialist, IT Contracts & Vendor Management

The role holder is an expert in managing contracts between the company and its clients, facilitating negotiations and creating contracts that provide beneficial solutions for both parties. The responsibilities include defining service level agreements (SLAs) for services provided by the outsourcing party, validating outsourcing performance management reports, processing penalties and incentives, incorporating adjustments to SLAs, and managing IT contract change, renewal, and termination requests in line with established policies and standard operating procedures. The role supports the Manager, IT Contract Management, ensuring processes are in place, contracts meet defined KPIs, and continually improve contract performance in collaboration with other IT functions.

Key Accountabilities:

• Responsible for activities related to IT contracts, including review, renewal, and closure.
• Provide inputs on incentives, earn-back, and penalties based on feedback from other IT functions.
• Support the Manager, IT Contract & Vendor Management, in validating outsourcing performance management reports against defined SLAs and identifying variances to communicate to IT Leadership prior to Service Review Meetings.
• Adjust SLAs as agreed upon between the Outsourcing Party and IT Leadership during Service Review Meetings, in coordination with the Manager, IT Contract & Vendor Management.
• Assist in obtaining required approvals on adjusted SLAs from IT Leadership and the Outsourcing Party, notifying relevant stakeholders of approved adjustments.
• Review requests for IT contract changes and assess if proposed changes require alterations to the service portfolio, in consultation with the Manager, IT Contract & Vendor Management.
• Coordinate with the Procurement team to develop IT contract amendments and support renegotiation efforts with the Outsourcing Party.
• Identify contracts nearing expiry and coordinate with the Manager, IT Contract & Vendor Management to support IT Leadership in determining future engagements with the existing outsourcing party.
• Prepare documentation for notice of termination and share it with the Manager, IT Contract Management to facilitate contract termination.
• Assist the Manager, IT Contract Management, in renewing contracts.
• Contribute to preparing IT Contract Management reports for management and auditors, as directed by the Director, IT Strategies & Architecture or Manager, IT Contract & Vendor Management.
• Perform additional responsibilities as assigned by the Director, IT Strategies & Architecture or Manager, IT Contract & Vendor Management.

Minimum Qualifications:

• Bachelor's degree in IT or Business Management from an internationally recognized institution.
• ITIL certification or similar is preferred.

Minimum 4-6 years of experience in IT and IT Contract Management or other relevant IT functional areas.

Skills:

• Excellent interpersonal skills for interacting with staff, clients, and upper management.
• Ability to collaborate and partner with all levels of management and staff.
• Strong communication skills for engaging with support personnel and management.
• Exceptional analytical and problem-solving skills.
• Strong planning and organizational skills to balance and prioritize work.
• Excellent writing skills for communication within the department and with external contacts.
• Knowledge of current and legally binding contractual language and terminology.
• In-depth knowledge of procurement regulations, contract documentation, and legal specifications.
• Ability to foster innovative thinking and generate disruptive change.
• Ability to experiment and lead innovation while collaborating across boundaries.