Senior Sales Associate - Operations

BUSINESS INTRODUCTION

Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 43,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie & Fitch, & Vox Cinemas. We believe in making Great Moments for Everyone, Every day.

JOB TITLE

Senior Sales Associate | Majid Al Futtaim LifeStyle | Operations

ROLE SUMMARY

The role will be responsible for achieving set sales targets through effective sales and excellent customer service thereby promoting the Company and brand. The individual must be proficient in identifying customer needs and demonstrating in-depth product knowledge thereby driving sales targets in line with Company policies and guidelines.

ROLE PROFILE

1. Be the ultimate champion of Customer Service standards in line with Majid Al Futtaim guidelines, understanding customer needs and enabling the fulfillment of an exceptional experience for the customer. Ensure customer concerns are addressed promptly.
2. Keep the customer in mind through all interactions. Support internal teams as and when required through the sales process ensuring maximum benefit to the business. Recommend, select, and help locate or obtain merchandise based on customer need.
3. Build a loyal customer base with which there is regular interaction and a continuous source of revenue for the business.
4. Achieve set sales targets and use creative ways to exceed the same, keeping the customer in mind. Contribute to enhanced sales targets with thorough product knowledge, taking opportunities to up sell and cross sell.
5. Support the team by carrying out training on new products and seasonal inspiration that will aid sales achievement. Operate the cash register, receive payments in all authorized modes and issue receipts / bills against purchases.
6. Ensure store standards are maintained at all times, supporting with instore tasks including but not limited to cleanliness, tidiness and replenishment. Ensure store opening and closing checklists are completed in a timely manner.
7. Support in buddying and training of new team members to ensure they are fully aware of the standards and process required in the business. Be aware of and monitor potential security risks, escalating issues or concerns where necessary.
8. Open and close cash registers at the start or end of the business trading day, performing tasks including but not limited to counting money, separating charge slips, vouchers, balancing cash drawers, and making deposits.

REQUIREMENTS

1. High School Certificate
2. 3-5 years industry experience
3. Retail or sales background
4. English Fluency

WHAT WE OFFER

1. At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
2. Work in a friendly environment, where everyone shares positive vibes and is excited about our future.
3. Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.