Senior Partnerships Manager

Senior Partnerships Manager

Location: Riyadh, Riyadh Province, Saudi Arabia

Job description

Proudly voted a Great Place to Work, we are a dynamic startup in the SaaS space that is revolutionizing the way businesses communicate. Our team is made up of 500 energetic and passionate Unifones who are dedicated to delivering the best possible experience to 5000+ customer-centric companies. We pride ourselves on our fun and collaborative work environment, where creativity and new ideas are constantly encouraged. As shareholders in the business, we’re so much more than a group of passionate communicators. We are Unifones. Join our team and be a part of something big!

Meet the team!

As part of the Enterprise Sales Organization, the Alliances and Partnerships team aims to drive profitable revenue growth through nurturing existing and developing new long-term strategic partnerships. These partnerships allow us to expand our market reach, complement our solutions portfolio, and enhance our service capabilities across various industries.

We are seeking a seasoned Senior Partner Manager to join our team in Riyadh, KSA. This individual will play a critical role in managing and expanding our strategic partnerships, focusing on nurturing and growing opportunities mainly (but not exclusively) in the KSA Contact Centre Segment. The ideal candidate will bring a wealth of experience in Enterprise and Partner Sales Management, a deep understanding of telecommunications, Contact Centre, and the latest conversational AI technologies. The candidate will have a proven track record of driving business growth through partnerships in the regional market.

Help us shape the future of communication by:

1. Executing the partnership strategy to develop and drive business growth, meeting sales targets and KPIs.
2. Identifying and onboarding new partners, managing and nurturing existing ones in the Contact Centre Segment.
3. Initiating and conducting adequate Partner Sales activities along the Sales Cycle.
4. Managing overall pipeline, funnel, forecast, and achievement in own territory.
5. Driving and collaborating with various internal support teams through the sales cycle towards closure.
6. Collaborating with Direct Sales Account Managers (when applicable) to align and strategize on the best approach to meet End Customer Accounts’ requirements, optimal Company revenue, and ensure both Partners and Customers long-term relationships.
7. Updating and maintaining CRM accounts and opportunities’ details, plans, activities, and status metrics at all times.
8. Staying abreast of industry trends, competitive landscape, and emerging opportunities to inform partnership strategies.

Job requirements

What you will bring:

1. Hands-on 5-7 years of experience in enterprise partner sales and business development.
2. Strong acumen in Telecommunication, Customer Engagement, Contact Centre Automation, and Conversational AI technologies.
3. Strong network and relationships within the KSA and Middle East market related ecosystem is a plus.
4. Bachelor’s degree in business administration, IT, or a related field.
5. Enterprise Sales and Tendering Business expertise is a must.
6. Ability to independently take initiatives to define and execute Partners business development plans.
7. Exceptional relationship, negotiation, communication (verbal and written), and interpersonal skills, with the ability to engage at the senior management level.
8. Team player with the ability to collaborate cross-functionally with internal teams.
9. Ability to work effectively in a fast-paced, dynamic environment and manage priorities.
10. Fluency in English and Arabic are required.
11. Ability to travel (moderate frequency).

As a Unifone, you will receive a range of benefits:

• Competitive salary and bonus.
• GOSI deduction coverage.
• Unifonic share scheme (we are all owners!).
• 30 holiday days after the first anniversary.
• Your Birthday off!
• Spend up to 10 weeks per year working from anywhere in the world!
• Paid leave for new parents.