Senior Mechanical Service Technician

Primary Responsibilities

JOB DESCRIPTION

• Travel to Customer sites to inspect, install, commission, test calibrate, upgrade, repair, refurbish ARM/NOV Equipment /products.
• Interface with relevant depts. to obtain a thorough understanding of NOV products and how they are safely operated, tested, and calibrated.
• Prepare Service Report and ARM/NOV document(s) /procedure(s) at the end of the job and summarize the job performed details to the customer.
• Train customers on the safe and proper operation of these products.
• Investigate reported Equipment /product Problems /NCRs and initiate corrective action.
• Conduct field operational analysis and surveys creating reports recommending improvements and optimization of existing and future equipment /products.
• Provide information, reports, feedback, redline drawings to both customers and ARM / NOV appropriate departments so that correct records of all actions are understood and maintained.
• Complete and submit field service documentation in a timely manner.
• Participate in NCR investigations.
• Perform other work-related tasks as assigned.
• Maintain good relationships with Client, Supplier & ARM/NOV global team members.
• Comply with all ARM/NOV company QA and HSE policies and procedures.

Education/Qualifications

A degree in a related field or equivalent relevant work experience.

Experience Required

• Minimum 5 years experience in a similar field.

Key Competencies & Skills

• Technical/ functional knowledge
• Knowledge of NOV supplied drilling equipment or industry equipment
• Good analytical skills with ability for problem solving
• Quality Focus
• Planning, including ability to plan and supervise workloads
• Communication - Excellent verbal and written communication skills
• Time management
• Customer Focus
• Technical Learning
• Patience
• Decision Making
• Working under pressure.

Quality Assurance

Carry out all duties in accordance with the QMS procedures and Work Instructions.

Contribute to general improvements in the quality and key activities of the department/area.

Training

Participate in training where required.

Health, Safety and Environment

Carry out all duties safely and in accordance with the Health & Safety Policy, Employee Handbook, procedures, training, and instructions.

Be safety conscious and report any safety hazards to the HSE representative.