Senior Manager Operating Systems

OVERVIEW

NEOM is an accelerator of human progress and a vision of what a new future might look like. A region in northwest Saudi Arabia on the Red Sea, NEOM is being built from the ground up to include hyperconnected, cognitive cities, ports, next-generation infrastructure and industries, enterprise zones, research centers, sports and entertainment venues and tourist destinations.

As a destination, it will be a home for people who dream big and want to be part of building a new model for exceptional livability, creating thriving businesses and reinventing environmental conservation.

As a workplace, it is a place for people who share our core values of care, curiosity, diversity, passion, respect, and becoming a catalyst for change.

Are you ready to help NEOM find solutions to the world’s most pressing challenges? Are you prepared to create a lasting legacy that benefits generations to come? Then we want to hear from you!

ROLE OVERVIEW

This role will be pivotal in overseeing and enhancing the array of technological systems that are fundamental to hotel operations. The candidate will be responsible for the oversight of Hotel Operating Systems project, including but not exclusively, PMS testing, Hotel Operating Systems, Customer Facing Systems, etc.

The candidate will collaborate with other developments including Distribution, reservation platforms, and various other technologies critical to facilitating efficient guest services, maintenance, and administrative tasks, among others.

The role will ensure the smooth integration and optimal functioning of those to optimize guest experience and support efficient operation of hotels.

REQUIREMENTS SUMMARY

Technical Skills

• Familiarity and experience with large scale web development
• Experience with large multi-site complex IP network design, implementation and management
• Experience with development and deployment of integrated digital hotel room systems (room-controls, TV/VoD, BYOD, IP Telephony, Tablet, MDM)
• Familiarity with Microsoft Office 365 / Google Docs
• Experience with mobile operating systems: Android, iOS
• Familiarity with cloud system principles and best practices and experience of operating in a complex SaaS system environment

Hospitality Skills

• A well-rounded understanding and working knowledge of hotel operations and experience of the standard systems employed: Hotel Property Management, Point-of-Sales Systems, Payment

ROLE COMPETENCIES & ACTIVITIES

The Supplemental Manpower Process Manager responsibilities will include, but not be limited to:

IT Operations and Operational systems

• Develops all operational systems across the various NEOM Hotels
• Ensures that annual budgets are developed and managed
• Produces Quarterly expenditure forecasts
• Assesses and anticipates technology projects and recommends appropriate action and resources, including hardware/software solutions to accomplish the company's business objectives
• Oversee the implementation, maintenance, and optimization of hotel operating systems, including PMS, POS, and other critical software.
• Collaborate with vendors and internal stakeholders to ensure that system functionalities meet the operational needs of the hotel.
• Develop and maintain documentation for system configurations, procedures, and training materials.
• Collaborate with the IT team on cybersecurity measures to protect sensitive guest and company data.
• Stay abreast of technology trends in the hospitality industry, recommending innovative solutions to enhance operational efficiency and guest satisfaction.

Digital

• Ensures a broad digital presence including Web, Tablet and Mobile, brand marketing and operational line-of-business store fronts.

Hotel Based Technology

• All digital room systems and hotel public-area AV
• Ensures compliance to any mandated brand standards
• Plan and manage the opening of new hotels

Networks and Security

• Is responsible for the development and performance of Corporate and Hotel Networks
• Develops and implements a security policy to meet or exceed PCI and Customer PII protection requirements
• Ensures that NEOM Hotel Division is compliant with privacy and other relevant legislation pertaining to use and storage of computer-based Information

Help Desk

• Ensures the provision of Help Desk and incident support and response
• Collaborates with service partners to ensure the continuity and companywide integration of all systems, applications, and data consistent with the company’s IT mission.

Compliance and Procurement

• Ensures that all purchasing, procurement, legal and contracting processes are compliant with NEOM policy
• Develops IT policies and preferred supplier relationships
• Negotiates contracts, pricing, and discounts
• Prioritizes IT initiatives and develops appropriate justifications along with supporting a detailed definition of capital investments, data requirements, and affected departmental processes.

EXPERIENCE & QUALIFICATIONS

Knowledge, Skills and Experience

Personal Skills

• Excellent leadership, teamwork, and inter-personal skills
• Must be a good Manager and Team Mentor