Senior Logistics Service Executive

About BDP International:

BDP International, a member of the PSA Group, is a leading provider of global, integrated supply chain, transportation and logistics solutions. The company was founded in 1966 by Richard Bolte Sr. with global headquarters in Philadelphia, Pennsylvania. Now, BDP employs more than 5,400 people worldwide and operates freight logistics centers worldwide through a global network of wholly owned offices, joint ventures, and affiliates in 133 countries.

BDP serves more than 5,000 customers, including some of the world's leading multinational companies. Clients include: Arkema, Dow, DuPont, HARMAN, The Hershey Company, and more.

Main responsibilities

1. Order Processing: Receive documents and initiate logging process, confirm data received is in compliance with all Custom requirements, process all documents in accordance with requirements, coordinate cargo availability and arrange pickup and delivery, and finalize billing and distribute documents as required.
2. Shipment Status reporting: Review daily monitoring reports, ensure all measurements standards are met, and proactively report non-conformances.
3. Maintenance: Ensure all tables complete and current, assist in accounting issues, perform RFI/RFQ as required, and ensure all communications are prompt and content is accurate.
4. Order processing management
5. Customer order plausibility analysis
6. Planning / Booking / Transportation orders
7. Coordination/follow up of the shipment
8. Customs processing (export/import)
9. Documentation/administration/invoicing / filing
10. Feedback to the customer (internal and external reporting of the shipments to the customer) by various means (mail, phone, EDI)
11. Operational troubleshooting
12. Non-conformance reporting in accordance with the KPI’s.
13. Cooperation with approved subcontractors in accordance with agreed rates
14. End to end processing
15. Punctual and flawless order handling and documentation

Job Requirements

• A four year BS/BA degree is required.
• One (1) to Three (3) years of experience in customer service duties.
• A strong desire to work in the supply chain/logistics/transportation field.
• Must be able to work in a fast paced office.
• Good communication, attention to detail, and organizational skills required.
• Candidate must possess a strong teamwork attitude.
• Leadership experience is strongly desired. Candidate must be PC literate with MS Office applications.