Senior IT Support Engineer

DESCRIPTION

At Amazon, we strive to be earth’s most customer-centric company where people can find and discover anything they want to buy online. We hire the world’s brightest minds, offering them an environment in which they can relentlessly improve the experience for customers. Innovation and creativity are built into the DNA of the company and are encouraged at all levels of employment. Every day we solve complex technical and business problems with ingenuity and simplicity. We’re making history and the good news is we’ve only just begun.

Amazon has an immediate opening for an IT Engineer in one of our Fulfillment Centers. Fulfillment Centers handle millions of items from tens of thousands of vendors and ship them across the globe each day. The successful candidate will ‘know how things work’ in his/her areas of responsibility and keep changes under control. You will build and operate infrastructure environments and will provide critical input to ensure that the platform is designed with operability in mind. You will make sure that all work around infrastructure moves forward successfully. As no two days are the same at Amazon, you will thrive on changes and embrace ambiguity.

Since we believe that diversity improves teams, we are looking for people of different genders, ages, backgrounds, and experiences. Amazon seeks individuals who are willing to Work Hard, Have Fun, and join us in making History.

What makes this team a great place to work?

1. Day 1 opportunity – You will be joining a team that is responsible for what happens after the customer clicks “buy”.
2. Opportunities for growth – You will have the opportunity to manage build & deploy projects, be involved in the pre-delivery of the environment, and ensure that continuous improvement and innovation are at the forefront of what we do.
3. Scale New Heights – With the fast-paced growth of our fulfillment network, you will be working on challenging and complex problems to help us scale and grow the service to meet our customer demands.

What will YOU bring?

1. High degree of ownership in all matters within the IT infrastructure.
2. Experience in deployment and ability to work with 3rd party vendors.
3. A new and curious mindset, always looking for changes to improve the status quo no matter how good it may be.
4. A curious mindset that always questions: what can we do better?
5. A true team player that is happy to share knowledge and work together as a team to always innovate and improve how we work.
6. Proven ability to lead and inspire the team to deliver on complex tasks.
7. Good analytical skills with attention to detail.
8. Ownership and accountability.
9. Good written and verbal communication skills with the ability to present complex technical information in a clear and concise manner to a variety of audiences.

BASIC QUALIFICATIONS

1. 2+ years of troubleshooting in a multi-user high availability environment experience.
2. 2+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience.
3. 2+ years of corporate setting Windows, Mac or Linux Operating systems support experience.
4. Bachelor’s degree.

PREFERRED QUALIFICATIONS

How many years of experience have you had with coding?