Senior Engineer, Service Delivery (Saudi National)

Senior Engineer, Service Delivery (Saudi National)

Dell Technologies customers rely on our products and services to drive progress. So we take the service we provide extremely seriously. Service Delivery is all about making sure our technical solutions help clients fulfill their priorities, challenges, and initiatives. As trusted advisors, we build in-depth knowledge of what each client wants to achieve. Then we make sure the services delivered by Dell Technologies deliver on all our promises. We also work closely with Sales and Global Services colleagues to develop strategic account growth plans and to identify and pursue sales opportunities.

Join us to do the best work of your career and make a profound social impact as a Senior Service Delivery Engineer on our Professional Services Delivery Team in Riyadh, Saudi Arabia.

What you’ll achieve

As a Senior Service Delivery Engineer, you will provide world-class delivery support to our customers by building an in-depth knowledge of our customers’ priorities and initiatives and facilitating continuous improvement. You will identify potential sales and growth opportunities and will partner with key stakeholders to maximize these prospects.

You will:

1. Coordinate the activities of technical solution team members to meet contract obligations, ensuring that full life cycle delivery costs are within the service level agreement.
2. Proactively identify potential issues and drive resolution to avoid customer impact; facilitating continuous improvement.
3. Build and sustain effective communications with all partners and cross-functional teams, maximizing the customer experience and relationships.
4. Develop strategic account growth plans along with sales and Global Services SMEs, identifying and pursuing potential sales opportunities.
5. Maintain awareness of all service matters and manage customer during high priority escalations.

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

1. Be an experienced Service Delivery Engineer, with a strong history of executing and completing complex projects, having 5 to 7 years of related experience.
2. Have strong organizational and planning skills, being able to coordinate teams across all program activities.
3. Be strategic and have had a successful history of growing accounts, with proven analytical, problem-solving, and negotiation skills.
4. Preferred experience in the implementation of Dell infrastructure products and solutions, Backup Systems, Data Protection, Business Continuity, Disaster Recovery, Data Migration, Data Storage Systems, Dell Servers, and CI / HCI systems.
5. Preferred skills in Operating Systems, Windows, Unix, VMware, Shell scripting, and Networking.