Senior Community Manager

Responsibilities:

1. Develop and support the community management and fan engagement strategy for Esports World Cup.
2. Drive implementation of fan engagement component of social media and marketing campaigns for Esports World Cup.
3. Build the Discord server strategy to ensure high engagement of the community(-ies) and set the guidelines for community-centric communication.
4. Own and monitor community management goals and KPIs.
5. Work closely with social media and creative team to integrate Discord communication into overall communications plans.
6. Communicate updates and reports efficiently for internal stakeholders.
7. Work cross-functionally with global teams across multiple disciplines and departments including Marketing, Creative, PR, Sales, and others to articulate product and brand vision.
8. Brief departments, freelancers, and agencies with their scopes of work.
9. Maintain knowledge of the cultural landscape, industry trends, audience needs and interests, to provide relevant content for engagement.

Who You Are:

1. Time and task management expert.
2. Believes and practices teamwork.
3. You have creativity & knowledge of social media / esports trends.
4. Flexibility, adjusting quickly to new situations or timelines.

Desired Candidate Profile:

1. Bachelor's degree with a discipline in Marketing, Communications, or similar discipline, or equivalent experience in social media, community management or content agency.
2. 6+ years of relevant experience in social media or agency work.
3. Strong understanding of the esports market landscape.
4. Excellent English skills (written and spoken), 2nd language is a plus.
5. Well-versed in community management, social media, live streaming, digital content, social analytics, and audience segmentation.
6. In-depth knowledge of various community platforms (e.g., Discord, Reddit), as well as good understanding of social media audiences and trends.
7. Experience working with essential digital tools (GDrive, Trello, Adobe Photoshop/Premiere Pro, etc.).
8. Strong experience in Community or community-related fields; preferably in gaming. Track record of running social media campaigns (organic and paid).
9. Experience managing freelance/remote teams and agencies.
10. Experience working with other creative teams, content producers, media agencies, product management, content creators, external stakeholders.
11. Experience working with younger audiences in a digital space; experience with esports/gaming or entertainment/sports a plus.