Senior Analyst, Services Project-Program Management (Saudi National)

Senior Analyst, Services Project/Program Management (Saudi National)

It takes something special to drive the development and implementation of new and exciting products and services. That’s a job for our Services Project and Program Management team within Professional Services. The team works closely with sales, customer service, partners, customers, and other technical support groups in cross-functional teams. Together, they manage the lifecycle of highly complex, high-risk projects - from design to delivery.

As a Senior Analyst, Services Project/Program Management, you will be responsible for the delivery of the standard project plan with minimal direction and coordination of standard project plans for projects with lower complexity and risk. You will work with external clients/customers from project initiation through delivery and ensure customer happiness to achieve Total Customer Experience (TCE).

Join us to do the best work of your career and make a profound social impact as a Senior Analyst, Services Project/Program Management on our Dell Technologies Services team in Riyadh, Saudi Arabia.

You will:

1. Prepare, maintain and submit activity progress reports and time recording/management reports to customers, management, and sales in accordance with published procedures.
2. Provide input for revenue forecast.
3. Make management aware of potential issues or customer escalations and provide updates on performance.
4. Optimally coordinate cross-functional project teams.
5. Be the point of contact during the project for all aspects of the engagement.

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements:

1. 1 to 3 years of related experience.
2. Strong technical aptitude and customer service skills.
3. Ability to stay ahead of industry trends and new technologies.
4. Organizational and prioritization skills.

Desirable Requirements:

1. Bachelor's degree (technical degree is a plus).

Who we are:

We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you. Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live, and play. Join us to build a future that works for everyone because Progress Takes All of Us.

Application closing date: 20 November 2024

Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here.