Senior Account Manager

Established in 2004, OLIVER is the world’s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences.

As a part of The Brandtech Group, we're at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results.

Role: Senior Account Manager (with GenAI experience)

About the role:

We're seeking an exceptional Senior Account Manager to lead client partnerships for premium beauty and FMCG brands, with a particular focus on AI-powered creative solutions. This role demands someone who can blend deep beauty sector knowledge with an understanding of emerging AI technologies to drive innovative brand solutions.

What you will be doing:

Strategic Leadership:

• Lead client relationships at senior level across beauty and wellness brands
• Drive AI innovation and adoption within client projects
• Develop deep understanding of client business objectives
• Identify strategic opportunities for growth
• Champion creative excellence and AI integration

Client Partnership:

• Build and maintain senior stakeholder relationships
• Lead strategic planning and budget management
• Drive proactive innovation and solutions
• Guide clients through AI implementation
• Ensure commercial targets are met
• Guide integrated team delivery
• Drive excellence in creative output
• Mentor junior team members
• Champion AI adoption and innovation
• Maintain team motivation and growth

Project Oversight:

• Monitor resource allocation
• Drive process optimization
• Maintain quality standards
• Guide AI implementation
• Manage risk and scope

What you need to be great in this role:

Required Experience:

• 8+ years account management experience
• Track record of client growth
• Experience with digital transformation
• Understanding of AI capabilities

Technical Knowledge:

• Digital platform expertise
• Performance marketing knowledge

Commercial Acumen:

• Revenue growth track record
• Profitability management
• Strategic planning ability
• Resource optimization

Leadership Qualities:

• Strategic thinking
• Team motivation
• Problem-solving ability
• Change management

Success Metrics:

• Client satisfaction and retention
• Revenue growth

Key Attributes:

• Deep beauty sector knowledge
• Strong commercial focus
• Strategic thinking capability
• Leadership presence
• Innovation orientation

Our Commitment:

• AI technology training
• Flexible working arrangement
• Competitive package

Additional Requirements:

• Ability to work on-site 3 days per week
• Experience with global brands
• Change management capability

Values Alignment:

• Ambition - Stretching possibilities
• Inclusion - Actively pro-inclusive
• Results - Goal-oriented delivery

Our values shape everything we do:

Be Imaginative to push the boundaries of what’s possible

Be always learning and listening to understand

Be actively pro-inclusive and anti-racist across our community, clients and creations

OLIVER, a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws.

OLIVER has set ambitious environmental goals around sustainability, with science-based emissions reduction targets. Collectively, we work towards our mission, embedding sustainability into every department and through every stage of the project lifecycle.