Sea Logistics Operational Care Specialist

Sea Logistics Operational Care Specialist

JOB DESCRIPTION
Are you passionate about logistics and ready to dive into a key role within the world of sea transportation? As a Sea Logistics Operational Care Specialist, you will be an essential part of our team, ensuring seamless coordination of transport activities while building strong partnerships with key carriers and vendors. This position offers a fantastic opportunity for those ready to bring their expertise to a dynamic, fast-paced environment.

Your Role
In this role, you will coordinate and manage FCL import activities within our sea logistics operations, from booking and data entry to final documentation. Working closely with our Customer Care team, you will ensure that all activities align with national regulations and sea transport protocols. Building strong relationships with key carriers and vendors is central to ensuring our customers experience efficient and profitable logistics operations.

Your Responsibilities

1. Coordinate and complete shipment details in our internal data system (e.g., Carrier/Vessel, Item description).
2. Manage bookings with carriers and coordinate with haulers and customer care teams.
3. Organize files for consolidated containers (Master / Single).
4. Ensure shipping instructions align with country regulations, compliance standards, and rate and routing guidelines.
5. Maximize profitability and report any operational disputes, issues, or discrepancies to your supervisor.
6. Monitor carrier and vendor performance, addressing any service gaps to maintain service commitments.
7. Collaborate with Customer Care on account implementations for smooth transitions from sales to operations.
8. Support the Customer Care team in resolving client complaints promptly and professionally.

Your Skills and Experiences

1. Minimum 1 year of experience in sea logistics.
2. High level of attention to detail with strong organizational, planning, and decision-making skills.
3. Excellent communication and teamwork abilities, with flexibility and resilience under pressure.
4. Analytical and problem-solving skills, with the ability to manage time effectively.
5. Proficiency in English and Arabic.