Sales Training & Development Specialist

Dkhoon Al Emiratia is a well-diversified group that is dedicated to the satisfaction of clients in GCC & Other work countries. The Business had taken strong steps to ensure effective participation in the country's economic growth. Dkhoon Al Emiratia has presence in GCC and other European countries as well.

Dkhoon AlEmiratia is committed to unleashing the power of fragrance to enhance the beauty & quality of life where everyone can experience the pleasantness of the world. All our workforce possesses ample knowledge in the sector they have been allocated. All kinds of fragrances available in our store are made by authentic materials and professional attention.

Dkhoon AlEmiratia provides high-quality products and exceptional customer service, driven by innovation and a passion for excellence. Our business is built on firm values of customer satisfaction, value for money and matchless quality, and these values drive every effort that transpires in our organization.

The success of the company depends on the commitment and efforts of each of our employees to provide an unparalleled level of service to our customers in terms of quality and on-time delivery.

Dkhoon Al Emiratia has been awarded for Best Work Place for Women in GCC and Best Place to Work in KSA.

Summary:

Training & Development Specialist will design, implement, and oversee training programs for the Sales Department in the perfume industry. The role involves enhancing the sales team's skills, product knowledge, and performance to drive business growth and ensure a superior customer experience.

Key Responsibilities:

1. Create tailored training programs focused on improving sales techniques, deepening product knowledge, and elevating customer service standards.
2. Update training materials regularly to reflect new product launches and market changes.
3. Identify training needs through performance assessments and feedback.
4. Measure training effectiveness by analyzing sales performance metrics and feedback.
5. Facilitate the onboarding of new sales staff, ensuring a smooth transition into their roles.
6. Provide continuous learning opportunities to existing team members to keep their skills sharp and relevant.
7. Develop and maintain a repository of training materials, including manuals, presentations, and multimedia content.
8. Ensure the sales team has access to up-to-date resources for their professional growth.
9. Ensure that training programs comply with industry standards and company policies.
10. Foster a culture of continuous learning within the Sales Department.

Qualifications:

1. A bachelor's degree in Business, Human Resources, or a related field. A master's degree is a plus.
2. At least 5 years of experience in a training and development role, ideally within the sales sector of the perfume or luxury goods industry.
3. Strong understanding of sales strategies and customer service within the perfume industry.
4. Excellent communication, organizational, and presentation skills.
5. Proficiency in learning management systems and e-learning tools.
6. Excellent written and spoken Arabic and English language skills.