Sales Support Specialist

Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at Deutsche Post DHL (DPDHL). DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.

DHL Global Forwarding has an opening for Sales Support Specialist in Saudi Arabia. In this specific position, you will develop local Key Accounts and achieve revenue and profit contribution objectives from an assigned list of Key Regular Accounts in a designated Province area within the Kingdom of Saudi Arabia.

Job Purpose
Develop and administer sales administration/sales support plans and processes to enhance customer satisfaction, effectively support sales teams, and achieve successful project implementation in line with business strategy, sales objectives, Group guidelines, and policies.

Principal Accountabilities

1. Develop and administer sales administration/sales support plans and processes to support administration and planning of sales contracts as per specifications and expectations, for both the customer and DPDHL.
2. Deliver support to sales teams and process sales transactions in an efficient, accurate, and economical manner.
3. Support sales teams to prepare quotations and contracts, including rate proposals and proposal writing.
4. Execute processes to provide customer information, support identification and qualification of sales leads.
5. Draft and execute commercial documentation such as sales contracts and maintenance agreements to support sales.
6. Coordinate between sales and customers, answer queries on both stock and shipment of orders.
7. Undertake adequate follow-up on orders and resolve escalated problems related to orders.
8. Implement process for completion of post-implementation review and prepare reports on resulting customer satisfaction.
9. Support customer problem management and report on results of corrective processes.
10. Consolidate and review reports and statistics for supporting sales teams to analyze and prepare for business reviews, including revenue development, churn rates, hit rates, pipeline size, etc. by customers.
11. Support pre- and after-sales activities.

Stakeholders

1. Connect with and influence other specialist departments and 3rd parties e.g. external service providers.
2. May convince others to accept new concepts, practices, and approaches.
3. Build strong, trusting cross-functional relationships with DPDHL managers.
4. Understand customer and key stakeholders' interests and concerns and advise direct reports, customers, and key stakeholders.
5. Provide technical guidance to line managers and employees.

Management Responsibility

1. Individual contributor who may manage two or fewer employees.
2. May direct the work of other lower-level professionals or manage processes and programs.
3. Coach and review the work of lower-level professionals.

Now, Here’s What We Need From You.

1. Bachelor’s Degree or equivalent experience/qualification.
2. More than 4 years within the same field.
3. Excellent communicator in English, both written and verbal.

We offer:

1. Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
2. Possible further career development.
3. Competitive salary.

Why join DHL Global Forwarding?
We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html.

Our TOP EMPLOYER prestigious certification attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization will be a focus for us and an important part of our DGF Strategy 2025.

We aspire to become the undisputed leader in our industry, when people think of forwarding; we want them to think DGF because we have:

1. The largest global network with more than 30,000 passionate employees.
2. The most efficient processes and fastest response times.
3. The best solutions and best customer service.

Our Vision: The Logistics Company for the World.
Our Mission: Excellence. Simply Delivered.
Our Purpose: Connecting People, improving lives.
Our Values: Respect & Results.
Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility.

DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.