Sales/Solutions Engineer - SAFR

Company Overview:
RealNetworks is a renowned leader in the telecommunications industry, dedicated to delivering innovative communication solutions. SAFR from RealNetworks is a visual intelligence platform specializing in face and person-based computer vision optimized for real-world performance. Building on a legacy of digital media expertise and innovation, RealNetworks has created a new generation of products that employ best-in-class artificial intelligence and machine learning to enhance and secure our daily lives. A US-based public company, RealNetworks has maintained a global presence.

Position Overview:
RealNetworks LLC seeks a motivated Sales/Solutions Engineer for SAFR (Secure, Accurate Facial Recognition), a visual intelligence platform specializing in face and person-based computer vision optimized for both access control and surveillance applications. In view of SAFR’s unique market position and the outstanding potential of growth, RealNetworks is now seeking a customer-driven individual contributor to provide pre-sales and post-sales technical support to our customers wanting to deploy SAFR.

The Engineer will apply an extensive technical background, understanding of Access Control Systems, Video Surveillance Systems, and related technologies to provide customer-facing, pre and post sales services for a combined hardware and software solution, including advisory, installation, configuration, customization, and support. This role provides a unique opportunity to grow a function as our product becomes widely adopted in diverse markets.

For business purposes, the candidate for this position should be situated in the Saudi Arabia area, and should be able to work as a contractor. This engagement is expected to start no earlier than January 1, 2025.

In this role, you will:

1. Build deep knowledge of SAFR’s combined hardware and software solutions for physical security access control and video surveillance markets.
2. Provide technical expertise to external customers, partners, and internal sales in areas related to SAFR product functionality (e.g. Access Control, SIP Intercom, VMS Integration, RTSP video streaming, etc.) and recommendations on equipment/hardware for the customer environment.
3. Configure and deploy SAFR applications for customer POC deployments to meet customer requirements.
4. Train and assist channel partners to plan, implement, and configure SAFR hardware and software solutions.
5. Support customers in troubleshooting and correcting technical issues such as wrong configurations, networking issues, or software malfunctions.
6. Advise technology partners with the implementation of integrated solutions using SAFR SDK/API tools.
7. Write shell or batch scripts to perform tasks such as triggering relays, calling external SMS service to send text messages.
8. Assist with technical presentations, training, and performance evaluation by successfully describing our complex product to an experienced, sophisticated engineering audience as well as technology novices.
9. Deliver detailed feedback on customer needs and requirements to SAFR’s product management and engineering teams, always acting as the aggressive internal customer advocate.

A successful candidate for this role must have:

• Bachelor’s degree in a technology or engineering-related field or equivalent.
• 3+ years’ experience as a systems engineer or technical support engineer for access control manufacturers or system integrators.
• Hands-on experience with:
  - Video Surveillance solutions and cameras installation.
  - Access Control Systems including access control panels, readers and wiring/communications standards.
  - Access control credentials and card formats.
• Experience with Python language.
• Experience with troubleshooting and resolving network connectivity issues.
• Familiarity with both Windows and Linux operating systems.
• Experience working with REST APIs.
• Excellent written and verbal communication and technology presentation skills.

RealNetworks is proud to be an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, age, national origin, veteran or disability status. We have a dynamic, flexible work environment, and while we work hard, we value good work/life balance.
We look forward to meeting you!