Sales Operations Manager

Bachelor of Business Administration (Management)

Nationality: Any Nationality

Vacancy: 1 Vacancy

JOB DESCRIPTION

POSITION OVERVIEW

The Sales Operations Manager (MMEA/KSA) will manage all aspects of sales operations, including pricing, planning and forecasting, quotas, incentives, analytics, lead flows, and Microsoft Dynamics/SFDC. As part of a fast-growing organization, you will provide key inputs into sales strategy, customer segmentation, organization structure, process improvement, and business analytics. With strong analytical skills to perform analysis on data, you shall assist the business in making smart decisions.

PRIMARY RESPONSIBILITIES

• Acts as a business consulting role, working closely with diverse user groups including Senior Management, Sales & Business Unit management, Marketing, Finance, Human Resources, and Legal to deliver timely, accurate, and actionable business information.
• Track sales results versus individual objectives, maintaining and reporting sales compensation plans, annual and monthly revenue tracking and reporting, ad hoc reporting, renewal tracking, database maintenance, SFDC hygiene, and contract processing.
• Coordinate sales forecasting, planning, and budgeting processes used within the sales organization. Proactively monitor and strive to maintain high levels of quality, accuracy, and process consistency in the sales organization’s planning efforts.
• Assist in the development and support of equitable assignment of sales force quotas and ensure quotas are optimally allocated to all sales channels and resources.
• Ensure all sales organization objectives are assigned in a timely fashion.
• Proactively identify opportunities for sales process improvement. Work closely with sales management to inspect sales process quality and prioritize opportunities for improvement.
• Collaborate with sales management to identify and understand process bottlenecks and inconsistencies.
• Monitor the accuracy and efficient distribution of sales reports, recommend revisions to existing reports, or assist in the development of new reporting tools as needed.
• Provide input to senior leadership in the development and administration of sales incentive compensation programs.
• Identify Sales training requirements and execute for the field team.
• Build peer support and strong internal-company relationships with other key management personnel.

EXPERIENCE

• 5-7 years experience in Sales Operations with related responsibilities and BA/BS degree in Business, Finance or related area (Desirable but not mandatory).
• Demonstrated ability to work independently and to train, guide or assist others to perform complex assignments.
• Demonstrated ability to multi-task, handling multiple projects simultaneously, in a fast-paced, constantly evolving environment.
• Ability to reach out and work with senior management.
• Strong capability to develop clear action plans and drive processes with numerous interdependencies.
• Excellent analytical, troubleshooting, decision-making, organizational, time management, collaboration, and communication skills.
• Ability to produce high-quality work with key attention to detail. Strong commitment to customer service.
• Strong knowledge of Excel, PowerPoint, and SFDC (including creation of SFDC dashboards).

Trend Micro strives to build an environment of equity and inclusion, which reflects diverse points of view. We welcome, value, promote, and celebrate diversity - the very experiences and attributes that make us who we are, including but not limited to race, ethnicity, nationality, gender, gender identification, sexual orientation, level of ability, age, religion, veteran status, socio-economic status, and political philosophy.

We embrace change, empower people, and encourage innovation. Join Trend Micro and Thrive with us.

Company Industry: IT - Software Services

Department / Functional Area: Business Development