Sales Operations Analyst (Technology)

We seek an experienced Sales Operations Specialist with 5+ years in sales pipeline management, reporting, and analytics within the technology sector. This role will optimize sales processes, ensure pipeline health, and provide data-driven insights to support business growth. You will collaborate with the sales team to manage opportunities and enhance efficiency using Zoho CRM.

Key Responsibilities

1. Sales Pipeline Management

• Oversee the sales pipeline for technology solutions across multiple regions.
• Ensure accurate tracking, forecasting, and reporting via Zoho CRM.
• Monitor pipeline health, address bottlenecks, and maintain data accuracy.

2. Sales Reporting & Analytics

• Generate performance reports and dashboards using Zoho Analytics.
• Conduct win/loss analysis and provide strategic insights to sales leadership.

3. CRM & Data Management

• Maintain Zoho CRM integrity, customization, and automation.
• Train sales teams on CRM best practices to maximize efficiency.

4. Sales Process Optimization

• Improve workflows, forecasting, and quota management.
• Streamline lead-to-opportunity conversion with marketing and pre-sales teams.

5. Cross-Functional Collaboration

• Work closely with sales, finance, and business operations to enhance execution.
• Support sales teams with CRM usage, reporting tools, and executive presentations.

Skills

Qualifications & Skills

• Bachelor’s degree in Business Administration, Sales, or a related field (MBA is a plus).
• 5+ years in sales operations, business analysis, or CRM management in the technology sector.
• Expertise in Zoho CRM, Zoho Analytics, and automation tools.
• Proficiency in Excel, Power BI, Tableau, or other reporting tools.
• Strong understanding of technology sales cycles and B2B sales processes.
• Excellent analytical, communication, and collaboration skills.