Sales Manager

Sales Manager

Hotel Brand: Kimpton
Location: Saudi Arabia, Riyadh
Hotel: KAFD Riyadh (RUHKA), King Abdullah Financial District
Job number: 139220

Kimpton Hotels & Restaurants is the original boutique hotel company, which pioneered the concept of unique, distinctive, design-forward hotels in San Francisco, California before expanding worldwide. Anchored in one-of-a-kind experiences, Kimpton spaces and experiences centre on our guests, offering inspiring design that evokes curiosity to forward-thinking flavours that feed the soul. Every detail is thoughtfully curated and artfully delivered, so that guest experiences remain meaningful, unscripted and ridiculously personal.

Our mission is to be the best-loved hotel and restaurant company through the common belief that heartfelt connections make people’s lives better. Our colleagues are empowered and encouraged to act from the heart, to go above and beyond to create ‘ridiculously personal’ experiences for each other and our guests.

We're looking for passionate, high-spirited individuals to join the pre-opening team at Kimpton Riyadh, the very first Kimpton hotel in the Middle East. The ideal Kimpton team member has an inclusive spirit who embraces individuality and can cultivate a work environment that’s a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional.

About Kimpton Riyadh

Located in King Abdullah Financial District which is set in the heart of the Saudi capital, 22-kilometers away from the airport, Kimpton Riyadh is the first Kimpton in the Middle East bringing the brand’s playful energy, infectious personality, and unique design style to this LEED certified landmark development home to 1.6 million square meters of state-of-the-art office space, world-class venues and iconic luxury residences. The hotel welcomes guests to experience its 212 guest rooms and suites and to enjoy its unique dining options.

Day-to-Day Activities of a Sales Manager

1. Client Relationship Management: Building and maintaining relationships with existing and potential clients. Conducting sales calls, meetings, and site visits to showcase the hotel's facilities and services.
2. Sales Strategy and Planning: Developing and implementing sales strategies to achieve revenue targets. Analyzing market trends and competitor activities to identify new business opportunities.
3. Managing Sales Activities: Participating in sales calls with team members to acquire new business and close deals. Generating proposals, writing contracts, and handling customer correspondence.
4. Event Coordination: Working closely with the events team to ensure smooth execution of booked events. Providing accurate and complete turnover to the event management team.
5. Revenue Management: Identifying new business opportunities to achieve personal and location revenue goals. Understanding market conditions and adjusting sales strategies accordingly.
6. Customer Service Excellence: Ensuring exceptional customer service throughout the sales process. Interacting with guests to obtain feedback on product quality and service levels.
7. Reporting and Documentation: Preparing and submitting sales reports, forecasts, and budgets. Maintaining accurate records of all sales activities and client interactions.
8. Team Collaboration: Collaborating with other departments to ensure coordinated efforts in achieving sales goals. Participating in team meetings and sharing insights to improve sales performance.

Skills and Qualities Needed

1. Strong Communication Skills: Ability to communicate clearly and effectively with clients, team members, and other departments.
2. Sales and Negotiation Skills: Proficiency in sales techniques and the ability to close deals successfully.
3. Organizational Skills: Managing multiple tasks and maintaining detailed records efficiently.
4. Problem-Solving Skills: Addressing and resolving issues promptly and effectively.
5. Market Knowledge: Understanding market trends, competitor activities, and customer needs.

Working as a Sales Manager in an international luxury hotel requires a combination of strong communication, organizational, and sales skills. This role is essential for driving revenue and ensuring the hotel's success in a competitive market.

What we need from you

Ideally, you'll have some or all of the following competencies and experience we're looking for:

• Bachelor’s degree, higher education qualification or equivalent in Hotel Administration / Business Administration.
• Two to Three years’ prior tenure in a similar role.
• International luxury hotel chain background.
• GCC exposure.
• English Fluency is required.
• Arabic Fluency is preferred.

Teamwork and Flexibility

In addition to the tasks outlined above, all team members are expected to demonstrate flexibility and a collaborative spirit. This may involve taking on additional responsibilities as needed, especially during periods of high occupancy or in emergency situations. Your willingness to assist colleagues and contribute to the overall success of the hotel is essential in maintaining our high standards of service and guest satisfaction.

What we offer

We’ll reward all your hard work with a competitive salary and benefits. So go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.