Sales Engineer

Responsibilities

• Customer Education: Educate prospective customers about the solutions the Kiteworks platform offers; present market comparisons of our competitors to demonstrate the advantage of choosing Kiteworks.
• Technical Consulting: Provide intensive pre-sales technical consulting to the sales staff and prospective Kiteworks clients, participating in online demonstrations of our product, conference calls, and onsite visits.
• Sales Process: Drive the pre-sales process with a goal of closing business and increasing the dollar value of the PO through a consultative and collaborative approach with the prospect, including driving POV/POC projects. Document success criteria and ensure all business requirements are met using the application.
• Proposal Support: Consult with the Regional Sales Manager during the proposal process to ensure that all technical information and recommendations address customer requirements.
• Support: Support Account Management, Marketing, Customer Success, and customers to ensure newly released features are understood & how they might increase the value of existing installations.
• Market Feedback: Document market feedback and collaborate with Product Management to ensure future iterations of the Kiteworks platform fit our clients' business needs.
• RFP/RFI Responses: Provide product responses for RFPs/RFIs. Own the process from start to finish.
• Travel: Travel to customer, prospects & channel partner sites up to 50% of the time.
• Training: Participate in team training, coaching, mentoring, and other activities.
• Presentations: Presenting in webinars & in person at events.
• Escalation Management: Managing/owning escalations to support, product, or other teams to maximize the success rate of POV/POCs.
• Product Development: Maintain an active role in providing feedback to product management, participating in PM summits to help drive the strategic development of the Kiteworks technology based on customer needs.
• Willingness to Learn: Be willing, eager & ready to learn and grow!

Qualifications

• Language Skills: Multilingual, fluent in both Arabic and English minimum.
• Education: Degree in Computer Science, Mathematics (or equivalent) or 4+ years of relevant experience in customer success / sales engineering (minimum 2 years sales engineering).
• Customer Skills: Exceptional customer soft skills.
• Cybersecurity Knowledge: Strong familiarity with key cybersecurity concepts (WAF, IPS, IDS, firewalls, proxies, encryption, system hardening as a minimum).
• Information Security Knowledge: Strong familiarity with key information security concepts (e.g., phishing, social engineering, etc.).
• Communication Skills: Strong verbal, written, and organizational skills with an ability to interact favorably with customers. Must be personable and possess a high level of personal integrity.
• Initiative: Independent self-starter who takes responsibility for the results of their Sales Pod and can think outside the box to provide custom solutions when needed.