Sales Coordinator

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

An architectural icon in the heart of Saudi Arabia’s vibrant capital soaring over the city in the iconic Kingdom Tower, Four Seasons Hotel Riyadh is a buzzing hub at the forefront of style and sophistication. Redesigned interiors bring authentic Saudi heritage and craftsmanship to life, while our distinguished team provides a bespoke experience through thoughtful, personalized service and hospitality.

Purpose

As a Sales Coordinator at the Four Seasons Hotel Riyadh, you would be responsible for following up on sales leads and inquiries, coordinating the planning of amenity arrangements, confirming reservations and upgrades.

Our work environment pairs a strong commitment to excellent service and authentic experiences with an emphasis on creativity and innovation. We are looking for someone with excitement and dedication in serving our guests. Satisfying our guests depends on the united efforts of many; we are most effective when we work together cooperatively, respecting each other’s contribution and importance.

Main Tasks and Responsibilities

1. Answer telephones and take messages for the sales department adhering to Four Seasons standards.
2. Be proficient in typing skills so any correspondence (proposals, contracts, form letters, internal forms, etc.) can be performed as needed.
3. Create, maintain and update Excel Spreadsheets including formulas, filtering, and sorting of information.
4. Proofread all correspondence prior to being given to manager for signature.
5. Process all mass and special mailings.
6. Maintain all sales files in accordance with established procedures and standards.
7. Advise managers when work assigned cannot be returned within a 2-hour or 24-hour period as established by Sales & Marketing Core Standards.
8. Maintain a friendly, caring and helpful attitude with clients, as well as all Hotel personnel.
9. Assist the customer in the absence of the Director of Sales.
10. Open and handle the Manager's mail when requested.
11. Maintain the office in a neat and orderly manner in accordance with established guidelines and standards.
12. Assist in the preparation of reports as required by the Director of Sales.
13. Keep informed as to both the daily hotel activities and any specific hotel promotions, and be aware of and ready to assist in any special projects assigned to the Sales & Marketing Department.
14. Purchase supplies and collateral through proper purchasing and signature procedures.
15. Participate in scheduled meetings as requested.
16. Keep the director promptly and fully informed of all problems or unusual matters of significance coming to his/her attention so prompt corrective action can be taken.
17. Respond properly in any hotel emergency or safety situation.
18. Perform other tasks or projects as assigned by hotel management and staff.
19. Trace reservations and amenities.
20. Run all required reports from the computer.
21. Type, input and complete other project work.
22. Greet sales and/or sales clients and give them tours if necessary.
23. Handle contracts and inquiries, both for tentative and definite groups.
24. Take individual reservations.
25. Produce meeting packets.
26. Order reservation cards.
27. Complete and process properly purchase orders.