Sales Associate

KEY RESPONSIBILITIES

1. SALES
   • Meet personal budgets in accordance with brand retail strategy (compliance with group procedures, legal, fiscal, and customs regulations).
   • Maximize profit whilst controlling & minimizing costs (discount, general expenses, third party commissions).
   • Regularly analyze and question missed confirmed sales with Assistant / Boutique Manager, to further refine future sales projections.
   • Organize private viewing with potential VIPs in your region.
   • Discuss business opportunities / Action Plans of potential prospects with Assistant / Boutique Manager.
   • Act as a reference in terms of building action plans to achieve personal targets.
2. BRAND AMBASSADORSHIP
   • Ensure Excellency within and outside of the boutique.
   • Ensure maximum client welcoming, handling, and servicing.
   • Keep learning about the products and brand and become a reference person for the Maison.
   • Demonstrate brand ambassadorial skills, at any given time, with clients, Top VIPs & any third party.
   • Responsible for overall appearance and maintenance of the boutique in accordance to brand guidelines and concept.
   • Assist in timely boutique implementation and control of any new Visual Merchandising concepts.
3. CUSTOMER & CRM RELATED ACTIVITIES
   • Ensure Service Excellency within the boutique at all times and with any boutique clients.
   • Be part of a positive atmosphere within the boutique; optimistic, constructive, helpful, confident, etc.
   • Proactively participate in regular VIP and orders, considerate of our boutique opportunities.
   • Ensure accurate and genuine relationship building with customers.
   • Ensure attention to existing and new recruitment of VIP, customer and prospect database for boutique sales and marketing activities.
   • Individually handle with care client complaints, and immediately report to Assistant / Boutique Manager brand product related issues.
   • Follow up and coordinate individual repairs and after sales related matters with Sales Administrators.
4. STORE OPERATIONS MANAGEMENT
   • Actively take part in monthly (quarterly, yearly) stocktaking.
   • Actively ensure all measures to avoid stock discrepancies at all times.
   • Automatic replenishment of sold timepieces and active order requests.
   • Ensure proper maintenance of all boutique timepieces when necessary: organize changing of straps, polishing, servicing, etc.
5. FINANCIAL & CASH REGISTER CONTROL
   • Compliance with procedures, and with legal, fiscal and customs regulations.
   • Master dealing with credit card transactions of considerable amounts, Cash Register, etc.
6. REPORTING
   • Ensure timely reporting of any opportunity, incident, etc. to Assistant / Boutique Manager.
   • Share new practices, ideas with Assistant / Boutique Manager to enhance boutique operations as a whole.
7. TEAM WORK
   • Share new ideas, work-related practices & knowledge with boutique’s members and office colleagues.
   • Monitor own appearance and behavior, in line with company policy and boutique guidelines (uniform, makeup, language, hair, accessories, etc).
   • Provide full and complete assistance to shift colleague during the sales ceremony.
   • Active participation in Boutique training and role-plays to improve knowledge and client experience.