Sales Associate

Since the legend's reincarnation in 1994, A. Lange & Söhne has been one of the most respected and successful watch brands in the luxury sector. Our whole aim is to continue our tradition with new, outstanding products, very much in keeping with Lange's claim: State-of-the-art tradition. What we expect from our watches, we expect from us: Never stand still.

PURPOSE

As an Ambassador of A. Lange & Söhne inside and outside the boutique, the mission of the Associate Watch Advisor is to provide an excellent customer experience. Working within a professional and exciting team, the purpose of the job is to attain desired results through creative and effective use of resources and retail and CRM tools (iCM), prepare monthly action plans to achieve sales targets in order to meet or exceed personal monthly sales objectives, while managing all steps of the sales process and offering exclusive customer service in line with brand guidelines.

KEY RESPONSIBILITIES

1. SALES
   Meet personal budgets in accordance with brand retail strategy (compliance with group procedures, legal, fiscal, and customs regulations). Maximize profit while controlling & minimizing costs (discount, general expenses, third party commissions). Regularly analyze and question missed confirmed sales with Assistant/Boutique Manager to further refine future sales projections. Organize private viewings with potential VIPs in your region. Discuss business opportunities/Action Plans of potential prospects with Assistant/Boutique Manager. Act as a reference in terms of building action plans to achieve personal targets.
2. BRAND AMBASSADORSHIP
   Ensure excellence within and outside of the boutique. Ensure maximum client welcoming, handling, and servicing. Keep learning about the products and brand and become a reference person for the Maison. Demonstrate brand ambassadorial skills, at any given time, with clients, Top VIPs & any third party. Responsible for overall appearance and maintenance of the boutique in accordance with brand guidelines and concept. Assist in timely boutique implementation and control of any new Visual Merchandising concepts.
3. CUSTOMER & CRM RELATED ACTIVITIES
   Ensure Service Excellence within the boutique at all times and with any boutique clients. Be part of a positive atmosphere within the boutique; optimistic, constructive, helpful, confident, etc. Proactively participate in regular VIP and orders, considerate of our boutique opportunities. Ensure accurate and genuine relationship building with customers. Ensure attention to existing and new recruitment of VIP, customer and prospect database for boutique sales and marketing activities. Individually handle client complaints with care, and immediately report to Assistant/Boutique Manager brand product-related issues. Follow up and coordinate individual repairs and after-sales related matters with Sales Administrators.
4. STORE OPERATIONS MANAGEMENT
   Actively participate in monthly (quarterly, yearly) stocktaking. Actively ensure all measures to avoid stock discrepancies at all times. Automatic replenishment of sold timepieces and active order requests. Ensure proper maintenance of all boutique timepieces when necessary: organize changing of straps, polishing, servicing, etc.
5. FINANCIAL & CASH REGISTER CONTROL
   Compliance with procedures, and with legal, fiscal and customs regulations. Master credit card transactions of considerable amounts, Cash Register, etc.
6. REPORTING
   Ensure timely reporting of any opportunity, incident, etc to Assistant/Boutique Manager. Share new practices and ideas with Assistant/Boutique Manager to enhance boutique operations as a whole.
7. TEAM WORK
   Share new ideas, work-related practices & knowledge with boutique’s members and office colleagues. Monitor own appearance and behavior in line with company policy and boutique guidelines (uniform, makeup, language, hair, accessories, etc). Provide full and complete assistance to shift colleagues during the sales ceremony. Actively participate in Boutique training and role-plays to improve knowledge and client experience.