Sales Account Manager

Note for Interested Candidates: Please apply using a computer or laptop, as applications submitted via smartphones may not be processed correctly. Thank you for your understanding and cooperation.

Note: This job opportunity is for individuals with experience in Sales, not Accounting

About the Job

Do you want to join our Group Service Team as Sales - Key Account Manager? If yes, please read on carefully to learn more about the opportunity and the expectations.

Who we are:

Raqtan Group is a consortium of companies specializing in Food and Beverage Services and development, e-commerce, and data analysis. With over 40 years of experience, we are industry pioneers continually striving to innovate and exceed our previous successes.

• Raqtan (raqtan.com) - the original brand, more than 40 years in the market, mostly serving enterprise customers (chain accounts) through dedicated sales teams in Dammam, Riyadh, Jeddah, and Dubai.
• Ekuep (ekuep.com) - ecommerce marketplace for commercial kitchen equipment, targeting primarily SMEs, providing the best prices, unmatched selection, and the convenience of buying online.
• Qavashop (qavashop.com) - ecommerce marketplace for high-end domestic coffee equipment and specialty coffee beans. A hub for coffee lovers.
• Miran (miran.sa) - stainless steel factory, supporting our commercial kitchen projects, but also engineering new lines of products for the oil and gas industry.
• Brodan (brodan.co) - our cooling and refrigeration brand, developing and manufacturing a full line of refrigeration products - from small refrigerated display cases to large, industrial cold rooms.
• Spherey (spherey.com) - a mobile platform revolutionizing the way technical service is provided in the F&B industry, creating a marketplace for independent and freelance technicians.

What we need:

We are seeking a passionate and results-oriented Sales - Key Account Manager to join our dynamic sales team. The ideal candidate will build and maintain strong relationships with key accounts, ensuring customer satisfaction and loyalty. You will drive revenue growth by developing and implementing customized after-sales solutions that address our clients' unique needs and challenges.

Responsibilities

• Build and maintain strong relationships with key accounts.
• Act as the main point of contact for assigned clients.
• Understand client needs and propose appropriate after-sales solutions (spare parts, maintenance services, PPM contracts).
• Coordinate with internal teams to deliver outstanding service.
• Identify opportunities to upsell or cross-sell services to existing accounts.
• Monitor and report on key account performance metrics.

Qualifications:

• Minimum 3 years of experience in key account management, customer success, or a related field. Experience in managing high-value clients in the after-sales or service industry is a plus.
• Bachelor's degree in business administration, marketing, engineering, or a related field.
• Strong communication and interpersonal skills.
• Team management and leadership skills.
• Proven ability to manage and grow client relationships.
• Analytical thinking and problem-solving abilities.
• Negotiation and conflict-resolution skills.
• Familiarity with data analysis and reporting tools.

Preferred Qualifications

• Understanding of after-sales service business models.
• Familiarity with B2B sales.

What you can expect:

• Company culture: We are a collaborative and supportive company where everyone is encouraged to share their ideas. We offer a strong focus on learning and development, and we are committed to creating a diverse and inclusive workplace.
• Opportunities for growth and development: We offer a variety of opportunities for growth and development, including training programs and promotions.
• Specialty Coffee to keep you excited (All You can drink).