Royal Service Agent (Telephone Operator)

Royal Service Agent (Telephone Operator) SOFITEL

Job Description

To perform all aspects of Telecommunications services to achieve the highest possible guest satisfaction in accordance with the Hotel's standards.

KEY ROLES & RESPONSIBILITIES

• Process all incoming and outgoing calls accurately and courteously
• Ensure smooth internal telecommunication as per Sofitel Standards
• Accurately record and control wake-up calls
• Assist guests with international calls and directory queries
• Call guests by name whenever possible
• Handle guests requests promptly and report complaints to the Supervisor
• Aware of local telephone listings and frequently dialed numbers
• Strictly abide by standards policies and procedures
• Advise defects on switchboard equipment to Supervisor
• Maintain a clean work environment
• Maintain detailed knowledge of the Hotel's fire, life and safety system

Qualifications

• SAUDI National
• Written and verbal communication skills in English
• Able to develop rapport with Colleagues and Management staff
• Ability to work cohesively with co-workers as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Ability to promote positive relations with all hotel guests & patrons
• Able to exercise good judgment with difficult guests
• Understanding and ability to work in a multi-cultural environment
• Secondary Education or relevant qualifications in Hotel Management

Company Industry

• Hotels
• Hospitality

Department / Functional Area

• Chefs
• F&B
• Front Desk

Keywords

• Royal Service Agent (Telephone Operator)