Reverse Logistics – Channel Team Lead, AMET Reverse Logistics

DESCRIPTION

Amazon.com strives to be Earth’s most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want – low prices, vast selection, and convenience – Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon’s evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company’s DNA. The world’s brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.

Amazon Worldwide Operations is the underlying fulfillment and customer service engine that ensures Amazon creates the same consistent, world-class customer experience every time. We are looking for high-potential, flexible, innovative, and forward-thinking professionals to join our MENA Ops Reverse Logistics team. Join the RL Operations team as Channel Team Leader. As a CTL, you will be responsible for monitoring multiple sites from operations and compliance point of view. You will be working with multiple internal and external stakeholders to achieve timely launches and operations metrics. With customer obsession and a high sense of ownership, you will utilize your skills to identify patterns and any disruptions in it. You should be able to dive deep, scrutinize details and foresee data implications.

Key job responsibilities:

1. Quickly understand the business issues and challenges of Transportation operations; identify strengths/weaknesses and suggest areas for improvement.
2. Map business requirements, understand business process, study and analyze workflows, design solutions and prepare functional specifications.
3. Be data driven, develop and report performance metrics, executive updates, forecasting, budgeting and analysis to identify potential opportunities for improving Customer Experience.
4. Deep dive and acquire an extensive knowledge of emerging industry practices and apply when solving business problems.
5. Design, develop, pilot & rollout enterprise wide programs around performance improvement, cycle time improvement for returns, delivery experience, financial auditing, identification of alternate delivery services, etc.

Daily Work includes:

1. Monitoring performance of the program daily.
2. Action plan to achieve the program targets.
3. Managing ramp ups/scouting.
4. Vendor Management.
5. Preparing daily performance summary.

BASIC QUALIFICATIONS

• Experience managing vendors.
• Experience with planning, performance metrics, and process improvement.

PREFERRED QUALIFICATIONS

• Experience in logistics.
• Experience with data analysis.