Restaurant Supervisor (With Fine Dine-in Experience Required)- Arabic Speaker

Restaurant Supervisor (With Fine Dine-in Experience Required) - Arabic Speaker

Only UAE/KSA experienced candidates (with all-day dine-in) will be considered (Arabic Speaker)

Summary:

Face of Falla Outlet to the customer. Restaurant Supervisor will provide our guests with consistently high-quality dining experiences and unmatched motivation to supervise and other peers.

• Responsibilities:
• Oversee the dining area, supervise food and beverage service staff in accordance with Falla operating policies.
• Take lead and responsibility on restaurant sales in terms of target achievement.
• Lead on business development, i.e., design and implement strategic sales that expand customer base and ensure a strong Falla presence.
• Create a positive team atmosphere among Team Members.
• Maintain records of staff periodic manner and operating costs.
• Provide feedback and coaching to the FOH team regularly.
• Understand building capability through cross-training.
• Treat all Team Members fairly, with respect.
• Work with FOH staff to ensure proper food presentation and handling procedures.
• Handle guest complaints in restaurants.
• Schedule periodic food and beverage service staff meetings to ensure correct interpretation of policies and obtain feedback from staff members.
• Maintain budget and employee records, prepare timesheets, and monitor bookkeeping records.
• Keep a regular check on order/receiving supplies such as tableware, cutlery, and other items.
• Arrange for maintenance and repair of equipment and other services.
• Total receipts and balance against sales, deposit receipts, and lock facility at end of day.
• Ensure new products are executed properly following roll-out.
• Handle irate customers with a friendly/calm attitude.
• Ensure product quality and great service. Show enthusiasm about guests within the restaurant.
• Be flexible in dealing with changes/problems (e.g., being short-staffed).
• Shift priorities and goals as work demands change.
• Prioritize tasks effectively to ensure the most important tasks are completed on time.
• Delegate and follow-up effectively.
• Take ownership of issues or tasks and provide detailed updates to the Department Manager.
• Coach team on how to exceed Guest expectations.
• Identify restaurant problems through daily manager reports and ideate & execute to resolve the same.
• Proficiency in using computer software to monitor inventory, track staff schedules and pay, and perform other record-keeping tasks.
• Proficiency in Point of Sale (POS) software, inventory software, Restaurant guest satisfactory tracking software, etc.
• Assist in planning regular and special events.

Qualifications & Experiences:

• Diploma or Bachelor Degree in Hospitality Management.
• Minimum 3+ years of relevant Restaurant Supervisor experience in hotels/restaurants (Sales background highly preferred).
• Must speak English & Arabic fluently.

Job Type: Full-time

Pay: From ﷼00 per month

Ability to commute/relocate: Dubai: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Supervisory experience in an all-day dine-in restaurant: 3 years (Required)

Language:

English fluently (Required)