Restaurant Manager

Responsibilities

• Deliver superior service and maximize customer satisfaction
• Respond efficiently and accurately to customer complaints
• Regularly review product quality and research new vendors
• Organize and supervise shifts
• Appraise staff performance and provide feedback to improve productivity
• Estimate future needs for goods, kitchen utensils and cleaning products
• Ensure compliance with sanitation and safety regulations
• Manage restaurant’s good image and suggest ways to improve it
• Control operational costs and identify measures to cut waste
• Create detailed reports on weekly, monthly and annual revenues and expenses
• Promote the brand in the local community through word-of-mouth and restaurant events
• Train new and current employees on proper customer service practices
• Implement policies and protocols that will maintain future restaurant operations

Requirements and Skills

• Proven customer service experience as a manager
• Extensive food and beverage knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff
• Strong leadership, motivational and people skills
• Acute financial management skills
• Problem-solving skills
• BSc degree in Business Administration; hospitality management or culinary schooling is a plus