Reservations Manager

Reservations Manager

Hotel Brand: Kimpton

Location: Saudi Arabia, Riyadh

Hotel: KAFD Riyadh (RUHKA), 7422 Innovation Street 2, 2921 Al Aqeeq District, 13519

Job number: 139223

Kimpton Hotels & Restaurants is the original boutique hotel company, which pioneered the concept of unique, distinctive, design-forward hotels in San Francisco, California before expanding worldwide. Anchored in one-of-a-kind experiences, Kimpton spaces and experiences center on our guests, offering inspiring design that evokes curiosity to forward-thinking flavors that feed the soul. Every detail is thoughtfully curated and artfully delivered, so that guest experiences remain meaningful, unscripted, and ridiculously personal.

Our mission is to be the best-loved hotel and restaurant company through the common belief that heartfelt connections make people’s lives better. Our colleagues are empowered and encouraged to act from the heart, to go above and beyond to create ‘ridiculously personal’ experiences for each other and our guests.

We're looking for passionate, high-spirited individuals to join the pre-opening team at Kimpton Riyadh, the very first Kimpton hotel in the Middle East. The ideal Kimpton team member has an inclusive spirit who embraces individuality and can cultivate a work environment that’s a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional.

Our hotel is only as good as the people it employs, so if you’re passionate, focused, and driven, live for making every guest’s experience ‘ridiculously personal’ and creating unforgettable moments, then we invite you to join the Kimpton tribe.

About Kimpton Riyadh

Located in King Abdullah Financial District which is set in the heart of the Saudi capital, 22 kilometers away from the airport, Kimpton Riyadh is the first Kimpton in the Middle East bringing the brand’s playful energy, infectious personality, and unique design style to this LEED certified landmark development home to 1.6 million square meters of state-of-the-art office space, world-class venues, and iconic luxury residences. The hotel welcomes guests to experience its 212 guest rooms and suites and to enjoy its unique dining options.

Day-to-Day Activities

1. Managing Reservations
   • Handling incoming reservations via phone, email, and online booking systems.
   • Ensuring that all reservations are accurately recorded in the hotel's reservation system.
2. Guest Communication
   • Responding to guest inquiries and providing information about room availability, rates, and hotel amenities.
   • Confirming reservations and sending booking confirmations to guests.
3. Coordination with Other Departments
   • Liaising with the front desk, housekeeping, and other departments to ensure that guest requests and special arrangements are met.
   • Communicating with the sales and marketing team about group bookings and special promotions.
4. Revenue Management
   • Monitoring room availability and adjusting rates to maximize occupancy and revenue.
   • Analyzing booking trends and making recommendations for pricing strategies.
5. Handling Cancellations and Modifications
   • Processing cancellations and modifications to reservations.
   • Managing no-shows and late cancellations to minimize revenue loss.
6. Administrative Tasks
   • Maintaining accurate records of all reservations and guest information.
   • Preparing reports on reservation statistics, occupancy rates, and revenue.
7. Training and Supervising Staff
   • Training new reservations agents and providing ongoing support and guidance.
   • Ensuring that the reservations team adheres to hotel policies and procedures.
8. Problem-Solving and Issue Resolution
   • Addressing any issues or complaints related to reservations.
   • Finding effective solutions to ensure guest satisfaction.

Skills and Qualities Needed

1. Strong Communication Skills - Ability to communicate clearly and effectively with guests and team members.
2. Organizational Skills - Managing multiple tasks and maintaining detailed records efficiently.
3. Attention to Detail - Ensuring accuracy in reservations and guest information.
4. Interpersonal Skills - Building rapport and maintaining relationships with guests and colleagues.
5. Problem-Solving Skills - Addressing and resolving issues promptly and effectively.
6. Knowledge of Reservation Systems - Familiarity with hotel reservation software and systems.

What we need from you

Ideally, you'll have some or all of the following competencies and experience we're looking for:

• Bachelor’s degree, higher education qualification or equivalent in Hotel Administration / Business Administration
• Two to Three years’ prior tenure in a similar role
• International luxury hotel chain background
• GCC exposure
• English Fluency is required
• Arabic Fluency is preferred

Teamwork and Flexibility

In addition to the tasks outlined above, all team members are expected to demonstrate flexibility and a collaborative spirit. This may involve taking on additional responsibilities as needed, especially during periods of high occupancy or in emergency situations. Your willingness to assist colleagues and contribute to the overall success of the hotel is essential in maintaining our high standards of service and guest satisfaction.

What we offer

We’ll reward all your hard work with a competitive salary and benefits. So go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.