Reservations Agent

Job Description

We are currently seeking passionate and dynamic guest-focused Revenue professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

As a Reservations Agent, you are responsible for maintaining effective communication on all reservations made to ensure smooth and efficient service delivery. Your role will include key responsibilities such as:

1. Process and confirm guest room reservations made by clients on the phone, letter, or fax.
2. Input all reservations into the computer, recording all pertinent information and attend to inquiries, complaints, and requests regarding reservations.
3. Remain up to date with all the promotions in and around the hotel and follow established procedures to process all room reservations, rates, confirmations, hotel facilities, etc.
4. Show complete product knowledge, understand rate structure, and apply rate management.
5. Maintain an established filing system for all correspondence and collate reports as required by the Reservations Manager or Supervisor.
6. Promote and maintain good public relations and endeavor to maximize business.
7. Maintain an accurate room status at all times.
8. Ensure all incoming calls are answered as per the Rotana standards, information received by fax is inputted, and check constantly the incoming e-mails.
9. Organize visa requests for hotel guests as per hotel policy and up-sell whenever an opportunity is identified.

Skills

Education, Qualifications & Experiences
You should have a diploma/degree within the hospitality field and previous experience in hotel reservations. You must be computer literate with excellent communication skills, written and oral proficiency in English, while additional language skills are an asset.

Knowledge & Competencies
The ideal candidate will be customer-focused with an extremely proactive personality and a courteous, dynamic, and approachable character. You will work effectively with professionalism and establish effective relationships with internal and external customers. You work independently within a structured environment while possessing the following additional competencies:

1. Understanding the job
2. Teamwork
3. Taking Responsibility
4. Recognising Differences
5. Adaptability
6. Customer Focus