Reservations Agent

Kimpton Hotels & Restaurants is the original boutique hotel company, which pioneered the concept of unique, distinctive, design-forward hotels in San Francisco, California before expanding worldwide. Anchored in one-of-a-kind experiences, Kimpton spaces and experiences centre on our guests, offering inspiring design that evokes curiosity to forward-thinking flavours that feed the soul. Every detail is thoughtfully curated and artfully delivered, so that guest experiences remain meaningful, unscripted and ridiculously personal.

Our mission is to be the best-loved hotel and restaurant company through the common belief that heartfelt connections make people’s lives better. Our colleagues are empowered and encouraged to act from the heart, to go above and beyond to create ‘ridiculously personal’ experiences for each other and our guests.

We're looking for passionate, high-spirited individuals to join the pre-opening team at Kimpton Riyadh, the very first Kimpton hotel in the Middle East. The ideal Kimpton team member has an inclusive spirit who embraces individuality and can cultivate a work environment that’s a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional.

Our hotel is only as good as the people it employs so if you’re passionate, focused, and driven, live for making every guest’s experience ‘ridiculously personal’ and creating unforgettable moments, then we invite you to join the Kimpton tribe.

About Kimpton Riyadh

Located in King Abdullah Financial District which is set in the heart of the Saudi capital, 22-kilometers away from the airport, Kimpton Riyadh is the first Kimpton in the Middle East bringing the brand’s playful energy, infectious personality, and unique design style to this LEED certified landmark development home to 1.6 million square meters of state-of-the-art office space, world-class venues, and iconic luxury residences. The hotel welcomes guests to experience its 212 guest rooms and suites and to enjoy its unique dining options.

Day-to-Day Activities of a Reservations Agent

• Answering phone calls and responding to emails from guests interested in making reservations or having questions about their bookings
• Providing information about room availability, rates, hotel amenities, and local attractions
• Managing Reservations:
  • Processing reservations, modifications, and cancellations using the hotel's reservation system
  • Ensuring that all reservation details are accurately recorded and updated in the system
• Guest Interaction:
  • Assisting guests with special requests, such as room preferences, early check-ins, and late check-outs
  • Handling guest complaints and resolving issues related to reservations promptly and professionally
• Informing guests about special offers, packages, and promotions to enhance their stay
• Upselling additional services, such as spa treatments, dining options, and event tickets
• Coordination with Other Departments:
  • Communicating with the front desk, housekeeping, and other departments to ensure that guest requests and special arrangements are met
  • Coordinating with the sales and marketing team about group bookings and special promotions
• Administrative Tasks:
  • Maintaining accurate records of all reservations and guest information
  • Preparing reports on reservation statistics, occupancy rates, and revenue
• Ensuring Quality and Compliance:
  • Ensuring that all reservations handling and processes comply with hotel policies and standards
  • Reviewing and implementing new reservations procedures to improve efficiency

Skills and Qualities Needed

• Strong Communication Skills:
  • Ability to communicate clearly and effectively with guests, staff, and other departments
• Organizational Skills:
  • Managing multiple tasks and maintaining detailed records efficiently
• Attention to Detail:
  • Ensuring accuracy in reservations and guest information
• Problem-Solving Skills:
  • Addressing and resolving issues promptly and effectively

What we need from you

• Bachelor’s degree, higher education qualification or equivalent in Hotel Administration / Business Administration
• Two to Three years’ prior tenure in a similar role
• International luxury hotel chain background
• English Fluency is required
• Arabic Fluency is preferred

Teamwork and Flexibility

In addition to the tasks outlined above, all team members are expected to demonstrate flexibility and a collaborative spirit. This may involve taking on additional responsibilities as needed, especially during periods of high occupancy or in emergency situations. Your willingness to assist colleagues and contribute to the overall success of the hotel is essential in maintaining our high standards of service and guest satisfaction.

What we offer

We’ll reward all your hard work with a competitive salary and benefits.

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.careers.ihg.com to find out more about us.

So go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.