Reservation Manager

Company Description

Located adjacent to the residential tower, expert service and world-class luxury combine in the Raffles Hotel Jeddah, which is ready to welcome you and your guests at any moment. Here, the high standards, special touches, and trademark elegance of the Raffles brand are the ultimate compliment to the charm and beauty of a stay in Jeddah.

Job Description

We are seeking a dynamic and experienced Reservation Manager to join our team in Jeddah, Saudi Arabia. As a key member of our hospitality management team, you will be responsible for overseeing all reservation activities, maximizing revenue, and ensuring high occupancy rates while delivering exceptional customer service.

1. Lead and supervise the reservations team, providing training, support, and guidance to ensure consistent, high-quality service
2. Develop and implement strategies to optimize occupancy rates and revenue generation
3. Collaborate with other departments to create and manage reservation policies and procedures
4. Analyze market trends and competitor activities to inform pricing and promotional strategies
5. Manage and maintain the property's reservation system, ensuring accuracy and efficiency
6. Handle complex reservation inquiries and resolve customer issues promptly and professionally
7. Generate regular reports on occupancy, revenue, and other key performance indicators
8. Work closely with the sales and marketing teams to support promotional activities and special events
9. Ensure compliance with all relevant hospitality industry regulations and company policies
10. Continuously seek opportunities to improve reservation processes and enhance guest satisfaction
11. Develop and maintain relationships with key corporate clients and travel agencies to drive bookings
12. Implement upselling techniques to maximize room revenue and enhance guest experiences
13. Conduct regular performance reviews and provide feedback to reservation team members
14. Stay updated on industry trends and technological advancements in reservation systems
15. Coordinate with the housekeeping department to ensure accurate room inventory management

Qualifications

1. Proven experience of 5+ years in a leadership role within hotel reservations or a similar hospitality setting
2. Bachelor's degree in Hospitality Management, Tourism, or a related field; Master's degree preferred
3. Strong proficiency in reservation management systems (e.g., Opera, Amadeus) and revenue management principles
4. Excellent analytical and problem-solving skills, with a data-driven approach to decision-making
5. Outstanding communication and interpersonal skills, with the ability to lead and motivate a team
6. Demonstrated ability to manage multiple priorities in a fast-paced environment
7. Strong customer service orientation with a commitment to delivering exceptional guest experiences
8. Proficiency in Microsoft Office suite, particularly Excel for data analysis and reporting
9. Fluency in English; additional language skills, especially Arabic, would be highly advantageous
10. Knowledge of local hospitality industry trends and cultural norms in Saudi Arabia
11. Positive attitude, attention to detail, and a strong drive for results
12. Flexibility to work varying shifts, including weekends and holidays, as required
13. Certified Revenue Management Executive (CRME) certification or willingness to obtain within the first year of employment
14. Experience with customer relationship management (CRM) software and marketing automation tools
15. Proven track record of implementing successful revenue optimization strategies
16. Strong financial acumen with the ability to create and manage budgets
17. Experience in cross-cultural communication and managing diverse teams
18. Familiarity with digital marketing techniques and their application in the hospitality industry

Additional Information

1. Being a Raffles employee means embodying and conveying the brand and the company mindset through our Heartiest service culture.