Reservation Agent

Responsibilities:

• Respond promptly and professionally to customer inquiries regarding availability, pricing, and policies.
• Provide tailored recommendations to meet customer needs.
• Resolve customer complaints or escalate issues to the appropriate department.
• Maintain up-to-date knowledge of company policies, promotions, and services.

Sales and Upselling:

• Promote additional services, packages, or upgrades to enhance the customer experience.
• Meet or exceed sales targets when applicable.

Administrative Duties:

• Maintain accurate records of reservations and transactions.
• Prepare daily, weekly, or monthly reports as required by management.
• Coordinate with other departments, such as front office or operations, to ensure smooth service delivery.

Qualifications

Education:
Degree in hospitality, travel, or a related field is preferred.

Experience:
Previous experience in customer service, reservations, or hospitality is an asset.

Skills:

• Strong verbal and written communication skills.
• Proficiency in reservation or property management systems.
• Excellent organizational and multitasking abilities.
• Problem-solving skills and attention to detail.
• Ability to work under pressure in a fast-paced environment.

Additional Requirements:

• Availability to work flexible hours, including weekends and holidays.
• Familiarity with local and international travel requirements (if applicable).