Registration Platform Administrator

Job Description

Company Description
Tahaluf is rewriting the events playbook. Its purpose is transformational, its DNA digital, and its ambition unprecedented. Tahaluf is scaling to further increase its lead as the largest B2B Live and On Demand Events organiser in Saudi Arabia: by SQM, Attendance, Colleagues and Revenue.

To scale at this pace requires impeccable local partners, and Tahaluf is proud to enjoy the support and partnership of several Government and Non-Government Organisations that are at the apex of Saudi’s B2B and B2C large scale events scene. In fact, our partners do not just support the expansion of live events in the Kingdom; they are also the partner of choice for heavyweights like Apple, Amazon and AliBaba.

Be part of something BIG! Building on the success of record-breaking tech event LEAP, the most attended tech event in the world, Tahaluf is making a huge impact on the global events sector. Tahaluf is bringing iconic Informa brands to the Kingdom of Saudi Arabia, including Cityscape Global, which celebrated record-breaking participation at its debut Saudi edition and award-winning cyber-security event Black Hat, as well as establishing Saudi-born brands, such as InFlavour, a not-to-be-missed meeting place for the global Food & Beverage industry.

Join our ambitious and highly committed team, who are not afraid to push boundaries and disrupt the status quo. Be ready to be thrown in at the deep end, taking on large-scale projects from day one, under the guidance of a supportive leadership team who will encourage your personal development and offer you new opportunities.

Job Summary/Responsibilities

We are seeking a keen and enthusiastic platform administrator to own set-up activities within our third-party registration platform, Visit by GES. The successful candidate will be a confident self-starter who will thrive on the opportunity to work in a collaborative, dynamic environment, with colleagues located all over the globe.

We are in a unique position to expand our registration offering, which currently services 50+ B2B events and hundreds of thousands of customers each year. You will partner with our show teams to deliver their end-to-end registration set-up, providing them with the confidence to create the vibrant exhibitions our communities thrive off. You will become the subject matter expert on all things to do with the registration platform and share your experience and best practice with our colleagues.

The Role

We are a newly formed and rapidly expanding team that facilitates registration for all events within EMEA, aiming to provide a first-class registration experience to all our colleagues and customers. We offer the opportunity to take real ownership of your work and grow and develop within a team that has much to offer the business.

Responsibilities

1. Partner with the allocated show team on end-to-end registration set up, from requirement gathering to event configuration and testing, ensuring all preparation is done in a timely manner adhering to strict deadlines.
2. Ensure all platform tasks are carried out in a timely manner according to individual project plans and within deadlines set.
3. Assist with post-event ‘lesson learned’ reporting and analysis through collation and recording of requested data.
4. Become a subject matter expert in our registration product, able to share best practice examples with other teams to enhance their capabilities and create a more consistent ‘Informa experience’.
5. Proactively identify opportunities for improvement in our registration offering.
6. Perform any ad hoc updates to content throughout the event cycle(s) as requested.
7. Perform any other duties commensurate with the grade and level of responsibility.

Qualifications

Who are you?

1. A great collaborator with excellent interpersonal skills, able to communicate effectively with colleagues across our global organisation.
2. You have strong attention to detail, especially in testing any updates before they are made visible to our customers.
3. You are a fast learner and are willing to get stuck in learning a new platform.
4. You can demonstrate a proactive approach and take initiative, anticipating needs.
5. You are a great problem solver.
6. You have strong time management and organizational skills.
7. You can work to tight deadlines and prioritise tasks.
8. You have excellent English (oral and written). Additional languages desirable.
9. You are confident with technology and able to work with various systems; MS Office, Jira, Smartsheet or other workflow tools.
10. You have had previous technical platform experience or a second line support role.
11. You are willing to travel to our global events as and when required.

Desirable:

1. You have experience and/or understanding of the events industry.
2. You have experience working with and managing data.
3. You have experience with HTML.

Additional Information:

The opportunity to work at the heart of Informa Markets EMEA, working with a high-caliber cross-functional team of experienced professionals.

Core Benefits:

• Medical Insurance for individual and family.
• Annual leave – 25 days or 28 days (for senior managers).
• Manager and above, School fees contribution, 40,000 SAR per child per year, up to a max of three children.
• Wellbeing Benefits.
• Remote working on Sundays.
• Working anywhere – 1 month every year, or for senior managers and above, 2 months every year.

Additional Expat Benefits Only:

• Paid visa costs – individual and family up to a max of three children.
• Paid flight to Riyadh (for you and your dependents).
• 60 days accommodation or suitable serviced apartment from your arrival date. Alternatively, if you already have accommodation in Riyadh and do not require a hotel or serviced apartment, then we provide a one-off payment of SAR 5,000.
• SAR 2,500 towards shipping goods/excess baggage costs on production of receipts/invoices.
• Cost of an Annual trip home - individual only.
• On leaving the company - paid flight home for you and end of service gratuity payment (if applicable).

Additional Benefits where the Saudi National is relocating within KSA Only:

• Paid flight to Riyadh (for you and your dependents).
• Relocation costs to cover a hotel room – up to 30 days (single / family room), & Excess baggage allowance of up to SAR 1500.

*If eligible