Receptionist and Office Services co-ordinator

Company: Mercer

Description:

The Receptionist and Office Services role is a vital position within an organization, serving as the first point of contact for clients, visitors, and employees. This role involves a combination of administrative tasks, customer service, and office management duties to ensure the smooth operation of the office.

We will count on you to:

1. Front Desk Management
   1. Greet and welcome visitors and clients in a professional and friendly manner.
   2. Receiving calls and transferring to the correct consultant/person.
   3. Updating contact list and emailing v-cards to colleagues.
   4. Informing employees through e-mail of any messages left for them by their callers.
   5. Manage the reception area, ensuring it is tidy and presentable.
   6. Provide information and assistance to clients and visitors regarding services and office policies.
   7. Address inquiries and resolve issues promptly and professionally.
2. Couriers Management
   1. Arranging company courier/mails.
   2. Tracking of inbound and outgoing courier/mails.
3. Office facilities
   1. Ordering business cards for the team.
   2. Managing conference room bookings.
   3. Managing the office facilities with the vendors.
   4. Process office invoices for payment.
   5. Maintaining and ordering supplies - coffee, water, marketing materials, stationeries (filing room supplies, letter heads, envelopes) in coordination with office boy.
   6. Provide back-up AA support within LOBs.
   7. Coordinate office maintenance and repairs with service providers.
4. Admin duties for Support function
   1. Flights, hotels, cars and restaurant bookings.
   2. Printing and binding of documents for clients.
   3. Work closely with other departments to ensure effective communication and support.
   4. Assist team members with various projects and tasks as needed.

Why join our team:

1. We help you be your best through professional development opportunities, interesting work and supportive leaders.
2. We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
3. Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.