Receptionist

Job Objective:

To provide a professional and welcoming reception experience, manage front desk operations, coordinate appointments, and ensure exceptional customer service to enhance customer satisfaction and operational efficiency.

Key Responsibilities:

• Greet customers in a professional and friendly manner, addressing their inquiries and requests.
• Confirm and validate service requirements, ensuring customer approval before proceeding.
• Schedule maintenance and repair appointments while coordinating with technicians.
• Accurately document and update maintenance activities, obtaining necessary customer approvals.
• Maintain and update customer records in the system.
• Provide clear and accurate information about services, costs, and estimated completion times.
• Track service progress and communicate updates to customers.
• Answer phone calls and emails, directing inquiries to the appropriate departments.
• Prepare invoices and daily service reports.
• Ensure the reception area remains organized and presentable.
• Address customer concerns professionally and provide effective solutions.
• Collaborate with internal teams to streamline operations and enhance service delivery.

Qualifications & Skills:

• 1-2 years of experience as Receptionist or Customer Service
• Strong communication and interpersonal skills with a customer-centric approach.
• Proficiency in computer applications and data entry.
• Fluency in English (spoken and written).
• Ability to multitask, prioritize, and work efficiently under pressure.
• Strong organizational and administrative capabilities.