Receptionist

Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

IFS – Internal Firm Services – Other

Management Level

Associate

Job Description & Summary

Customer Service

Greet visitors and make sure all callers and visitors are dealt with promptly, courteously and accurately. Ensure visitors are made comfortable, met on a timely basis by their host, shown to the appropriate room and assisted with parking if relevant.

Internal Process

1. Operate the switchboard
2. Screen and route incoming telephone calls, take messages, and answer incoming queries
3. Maintain visitor and caller logs
4. Receive deliveries and coordinate outside delivery/courier services with the help of Office administrators
5. Answer queries from visitors and callers, and refer them to the appropriate person
6. Perform general maintenance of the reception area
7. Manage incoming and outgoing faxes (may be performed by Office Administrators in certain locations)
8. Ensure mail and faxes are distributed to the appropriate person accurately and in a timely manner (may be performed by Office Administrators in certain locations)
9. Book meeting rooms and collaborative space and maintain tidiness (may be performed directly online in certain locations)
10. Support office manager in events planning and organization
11. Act in accordance with regulations
12. Perform other administrative duties as required

Education

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications

Required Skills

Optional Skills

Accepting Feedback, Active Listening, Architectural Management, AutoCAD (Drawing Software), CAD Standards, CCURE (Security Management Software), Communication, Corrective Maintenance, Correspondence Management, Cost Management, Coworking Space Management, Cross-Functional Team Coordination, Customer Experience (CX) Strategy, Demand Management, Emergency Response System Maintenance, Emotional Regulation, Empathy, Environment, Health, and Safety (EHS) Program Development, Event Execution, Facilities Engineering, Hoteling, Inclusion, Insurance Administration, Integrated Workplace Management System (IWMS) {+ 56 more}

Desired Languages

Travel Requirements: Not Specified

Available for Work Visa Sponsorship?

No

Government Clearance Required?

No

Job Posting End Date

Tagged as: Internal Firm Services