Receptionist

Internal Job Title: Receptionist

Business: Lucy Switchgear Arabia

Location: Dammam, Saudi Arabia

Job Reference No: 3821

Job Purpose

To serve as the first point of contact for visitors and clients, ensuring a welcoming environment and efficient management of front desk operations.

Job Context

The Receptionist operates within a busy office environment, interacting with clients, staff, and visitors. This role requires strong organizational skills and a professional demeanor.

Job Dimensions

Working Hours: Standard office hours

Key Responsibilities:

1. Greeting and directing visitors
2. Answering and routing phone calls
3. Managing appointment schedules
4. Handling incoming and outgoing mail
5. Maintaining the reception area and office supplies

Key Accountabilities

1. Front Desk Management: Greet and assist visitors, ensuring a welcoming atmosphere.
2. Telephone Handling: Answer, screen, and direct phone calls to appropriate personnel.
3. Appointment Scheduling: Manage calendars, schedule appointments, and coordinate meetings.
4. Administrative Support: Provide clerical support, including filing, data entry, and document preparation.
5. Customer Service: Address inquiries and resolve issues professionally and promptly.
6. Mail Management: Receive, sort, and distribute incoming mail and packages.
7. Office Supply Management: Monitor and replenish office supplies as needed.
8. Record Keeping: Maintain accurate records of visitor logs and phone messages.
9. Compliance: Ensure adherence to company policies and procedures regarding confidentiality and data protection.
10. Perform other general administrative duties as may be assigned by the Supervisor/Manager.

Qualifications, Experience & Skills

Diploma or equivalent; additional certification in office administration is a plus.

Experience: Previous experience in a receptionist or administrative role (more than 2 years preferred).

Skills:

1. Excellent verbal and written communication skills.
2. Strong organizational and multitasking abilities.
3. Proficiency in office software (e.g., MS Office).
4. Customer service orientation and professionalism.

About Us:

Lucy Group Ltd is the parent company of all Lucy Group companies. Since its origins in Oxford, UK, over 200 years ago, the Group has grown and diversified. Today we employ in excess of 1,400 people worldwide, with operations in the UK, Saudi Arabia, UAE, India, South Africa, Brazil, Thailand, Malaysia, India and East Africa.

Lucy Electric is a global business that provides medium voltage switching and protection solutions for electrical distribution systems. Our dedication to cultivating our service provision allows Lucy Electric to offer a complete solutions package to our customers; facilitating the delivery of electricity to homes and businesses worldwide.

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