Receiving agent

Duties and Responsibilities:

1. To receive all goods and food and beverage according to the standards established by the hotel, based on purchase order and/or market list.
2. To check all deliveries for quality, quantity, price, box weight and expiry for food and beverage items.
3. To notify the relevant departments of receipt of goods and to arrange for their collection.
4. To prepare daily receiving reports for all goods received in the system.
5. To guarantee that the cooling chain during transport, delivery, storage and final destination is not broken (including but not limited to a check of the temperatures of the delivery truck, the storage facilities, etc.) maintaining at all times the necessary documents.
6. To keep the receiving area clean as per the hotel standard.
7. Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve overall objectives of this position.
8. To understand and strictly adhere to the Rules & Regulations established in the Employees Handbook and the Hotel's policy on Fire, Hygiene, Health & Safety.
9. To ensure that all potential and real hazards are reported and rectified immediately.
10. To understand and strictly adhere to the Hotel's Employee rules & regulations.
11. To report for duty punctually wearing the correct uniform and name tag at all times.
12. Performs any other duties as assigned to him/her by management.

Qualifications:

1. Knowledge of storekeeping and F&B operations.
2. Basic knowledge of rules & regulations related to storekeeping.
3. Result oriented.
4. Straightforward.
5. Customer Service Oriented.
6. Oral and listening skills.
7. Written skills.
8. Able to work under (time) pressure.
9. Liability.
10. Accuracy.

How Do I Deliver This:

We genuinely care about people, and we show this through living out our promise of True Hospitality each and every day. It's what connects every colleague in all IHG hotels.

Each IHG hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.

True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests.

True Confidence: having the knowledge and skills to perform your role and giving guests the confidence that they can trust you, to help and support them during their stay.

True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs.

True Responsiveness: is about providing guests with what they need and doing so in a timely and caring manner.