Quality Specialist & Business Intelligence – Strategic Initiatives, MENA Stores

DESCRIPTION

Interested in working on an innovative and high-impact business that is changing the way customers think about grocery? The MENA Grocery team (UFG) is offering a role to own building new business from ground Zero.

Quality of Meat, Seafood, Produce and Perishable is a critical objective for Amazon Ultra-Fast-Grocery (UFG) business and one of the key differentiators for Amazon UFG customers. Category Quality team is the one responsible for ensuring that we consistently meet and exceed on that high bar. As part of this team, your primary responsibility will be to assist vendors in optimizing their operations to meet and exceed the Amazon quality bar for Meat, Seafood, Produce and Perishable on a daily basis. Beyond day-to-day inspection, you will be expected to drive process improvement initiatives and actively participate in stakeholder meetings.

You will play a critical role in improving customer satisfaction metrics, bringing buying efficiency for Fresh produce, and reducing damage / expiry due to bad produce quality. This will require collaboration with various internal teams, including instock managers, vendor managers, store operation managers and fulfillment partners. The ideal candidate will have strong interpersonal and execution skills to handle daily operations and continuously drive process improvements and automation.

As part of our commitment to complying with national labor laws and applicable legislations in the Kingdom of Saudi Arabia, this position is open to candidates who fulfill the specific nationality criteria stipulated by local regulations.

Key job responsibilities:

1. Review the quality of Meat, Seafood, Fruits, Vegetables, Eggs, and other perishable items during the inbound at Amazon stores, hubs and vendors sites.
2. Reject the damaged/defective items back to the vendor.
3. Make a note of the items rejected during the inbound (by item/by vendor, quantity).
4. Audit the quality during picking & packing process performed by the LPC associates.
5. Monitor the Packaging standards during packing process.
6. Perform daily audit of Bins and share weekly/daily report with the stakeholders.
7. Train the store and hub associates on quality, SOPs and packaging.
8. The role might require work over weekend but not exceeding 40 hours work week.

Desired Traits:

1. Eye for details and operational excellence.
2. Strong interpersonal skills, with a focus on building collaborative relationships.
3. Detail-oriented with excellent accuracy in data handling and reporting.
4. Problem-solving mindset, with the ability to identify and implement process improvements.
5. Willingness to take the initiative, handle additional responsibilities, and travel as needed.
6. Ability to remain calm under pressure and communicate clearly with internal and external stakeholders.

BASIC QUALIFICATIONS

1. Bachelor’s degree.
2. Strong written and verbal communication skills.
3. HACCP, PIC 3 (Person In Charge) – certified by SFDA / Highfield Food safety level 4, ISO 22000, GMP.
4. Knowledge of fruits and Vegetable Quality specifications, familiarity with Riyadh F&V Market – Al Kharj / Taif / Tabuk fresh produce farms.
5. Proficiency in Microsoft Office Suite, particularly Excel.

PREFERRED QUALIFICATIONS

1. Ability to multitask effectively in a fast-paced environment and meet Amazon’s high-quality standards.
2. Experience communicating to senior management and customers verbally and in writing.
3. Knowledge of Arabic language is preferred.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.