Quality Specialist

Description:

As a Quality Specialist, you will play a crucial role in ensuring the highest level of customer satisfaction. You will be responsible for monitoring and evaluating the quality of customer interactions and providing feedback to the customer experience team.

Responsibilities:

1. Monitor and evaluate customer interactions to ensure adherence to quality standards.
2. Provide feedback and coaching to the customer experience team to improve performance.
3. Analyze customer feedback and identify areas for improvement.
4. Develop and implement quality assurance processes and procedures.
5. Collaborate with cross-functional teams to drive continuous improvement in customer experience.

Requirements:

1. Bachelor's degree in a relevant field.
2. COPC, HPMT (High Performance Management Techniques) certificate preferred.
3. TOT (Training of Trainers) certificate.
4. Excellent verbal and written communication skills in Arabic and English.
5. Strong attention to detail and analytical thinking.
6. Ability to work in a fast-paced and dynamic environment.
7. Experience in customer service or call center operations.
8. Knowledge of quality assurance principles and practices.