Quality Manager

Overview:

We are seeking a highly motivated and experienced Quality Manager to join our growing team.

The ideal candidate will be a Saudi with 12+ years of experience in Quality Management, preferably within the outsourcing industry.

This role requires strong managerial experience, a proven track record of success in managing large government and private accounts, and a deep understanding of quality assurance principles and methodologies.

Responsibilities:

Business Process Excellence

• Lead the development and implementation of robust quality management systems.
• Conduct thorough business process mapping and analysis to identify areas for improvement.
• Drive continuous improvement initiatives across all departments.
• Develop and implement key performance indicators (KPIs) to track and measure quality performance.

Governance & Compliance

• Develop and maintain operating models, service level agreements (SLAs), and company policies.
• Ensure compliance with all relevant industry standards, regulations, and customer contractual requirements.
• Oversee and conduct internal and external audits to assess quality performance.
• Develop and implement a comprehensive quality certification plan.

Project Management

• Provide quality oversight for all projects, ensuring adherence to quality standards and timelines.
• Analyze project data to identify potential risks and develop mitigation strategies.
• Collaborate with project teams to ensure successful project delivery.

Customer Focus

• Identify key customer needs and expectations.
• Develop and implement customer-centric quality solutions.
• Build and maintain strong relationships with key customers.

Team Leadership

• Lead and mentor a team of quality professionals.
• Provide training and development opportunities to team members.
• Foster a culture of quality and continuous improvement within the organization.

Reporting & Analysis

• Prepare regular reports on quality performance and key metrics.
• Analyze data to identify trends and make informed decisions.
• Present findings and recommendations to senior management.

Qualifications:

• Education: Bachelor's degree in Engineering, Business Administration, or a related field.
• Experience: 12+ years of progressive experience in Quality Management, with a strong preference for experience in the outsourcing industry.

Skills:

• Proven leadership and managerial skills.
• Strong analytical and problem-solving skills.
• Excellent communication, interpersonal, and presentation skills.
• Proficiency in data analysis and reporting tools.
• Knowledge of ISO 9001 or other relevant quality standards.
• Strong understanding of business process improvement methodologies (e.g., Lean, Six Sigma).
• Proficiency in Microsoft Office Suite.

Other Requirements:

• Saudi.
• Experience in managing large government and private accounts.