Working as a member of the EMEA Project Operations team, this is a fast-paced, hands-on role providing operational and administrative support to Project Managers and business delivery teams.
You will be responsible for all aspects of business administration and invoicing throughout the lifecycle of client consultancy projects, from initial set-up right through to and including client invoicing.
Responsibilities
Triage requests in team mailbox and action responses
Create projects within Microsoft Dynamics 365
Check and qualify project data and documentation and resolve inaccuracies or missing information
Coordinate and complete regular project lifecycle and administration tasks
Undertake regular client invoicing throughout the month
Upload invoices to client invoicing portals
Investigate and resolve invoice queries and raise credit notes
Maintain internal stakeholder relationships to ensure efficient exchange of information regarding project data
Manage WIP reports to prepare and support stakeholder discussions
Attend and contribute to stakeholder meetings on project status and delivery timescales to aid timely invoicing, ensuring accurate commentary is recorded on project trackers
Act as a point of contact for project administration and provide ad-hoc support to project managers and internal delivery teams
Engage with client on-boarding procedures and liaise with client’s administrative teams, qualifying client documentation to support invoicing
Collaborate with internal teams including Finance and Business Operations to ensure prompt resolution of project related or invoice queries
Assist and contribute to project reporting
Requirements
Relevant experience in a similar project coordination role
Self-starter, with a proactive approach to workload
The ability to work independently with a passion to learn
Strong organisational and administrative skills
Confident communicator, verbally and in writing, with a variety of stakeholders
Client focused with the ability to resolve queries efficiently
The ability to handle multiple priorities with a structured approach
Exhibit a high degree of professionalism and resilience
Proficiency with Microsoft Suite, including MS Dynamics 365 or similar ERP systems preferred
Excellent level of accuracy and attention to detail