Project-Based Senior Analyst

TAM is a Saudi publicly listed company, specialized in digital solutions and advisory services for public and private sector clients, leading sustainable public transformation from strategy to execution. For over a decade, TAM has been the partner of choice for 50+ government entities. Our agility, expertise, and holistic approach have helped smoothen the processes and paths of Saudi public impact initiatives operating under the Vision 2030 umbrella.

As a Project-Based Senior Analyst in the Digital Solutions team, you will be responsible for the operational aspect of delivering digital tools services. Using TAM's packaged solutions, the digital operations team satisfies the client/project objectives. The day-to-day includes operating digital tools, collecting client's requirements, communicating with internal teams, and managing different teams of freelance workers. Additionally, the Assistant/Associate will participate in strategic product management activities to enhance product functionality.

Key responsibilities and objectives:

1. Gathering client requirements and translating them into an actionable plan
2. Communicating with clients and internal stakeholders
3. Setting service-level agreements as needed
4. Issuing invoices for clients and following through payments
5. Participating in setting the product/service strategy
6. Managing freelancers' tasks and communicating work assignments, providing the needed briefing tools/materials for freelancers to perform their job
7. Drafting and enforcing policies and procedures

1. +2 years of experience in account management and client servicing, process improvements, and optimization
2. Bachelor's degree is a must; preferred specializations include Operations Management, Information Systems, Management Information Systems, Industrial Engineering
3. Professional communication and interpersonal skills
4. Planning and organizing
5. Problem-solving
6. Data analysis
7. Innovation and creativity
8. Customer orientation
9. Resilience and stress tolerance
10. Strategic thinking
11. Operational excellence
12. Dedication, commitment, and high sense of ownership
13. Proficiency in Arabic and English (both spoken and written)
14. Knowledge of web development is a plus.