Principal - Digital KF Listen

Korn Ferry is a global organizational consulting firm. We help clients synchronize strategy and talent to drive superior performance. Korn Ferry works with organizations to design their structures, roles, and responsibilities. We help them hire the right people to bring their strategy to life. And we advise them on how to reward, develop, and motivate their people. Our 10,000 colleagues serve clients in more than 50 countries.

Korn Ferry Digital is a scaled product business unit within Korn Ferry that develops and sells our suite of talent products and HR technology, supporting clients across six solution areas:

• Organizational Strategy
• Assessment and Succession
• Talent Acquisition
• Leadership and Professional Development
• Sales and Service
• Total Rewards

Our comprehensive talent suite leverages a combination of proprietary talent IP, talent data, analytics and insights to help customers understand their workforce and existing talent gaps, and deliver targeted talent interventions at scale using HR technology.

The Role

The role is based in Saudi Arabia. The purpose of the role is to play a strategic role on client accounts in Saudi Arabia and the wider Middle East region, to support clients in making a positive impact on their business performance as a result of action taken on their Employee Engagement survey results. The role focuses on business outcomes rather than specific project outcomes and interacts with the most senior client stakeholders. It is also responsible for building and maintaining client relationships to retain clients, ensure future Korn Ferry KF Listen business, and identify new opportunities within the client for Korn Ferry KF Listen and other parts of Korn Ferry.

Key Responsibilities:

• Handle multiple projects, working primarily with Saudi Arabia and wider Middle East regional clients
• Retain clients through strong client relationship management
• Build and maintain strong relationships with senior client stakeholders (principally C-suite, VP of HR/OD), understanding clients’ business needs and strategic objectives, acting as a strategic advisor
• Deliver business and organisational insights, helping clients take action on survey findings, and track ROI on business improvements
• Direct action planning and change initiatives for organisational improvement
• Link survey data to other business processes or initiatives
• Coordinate and collaborate with client and Korn Ferry Insight client delivery team; share issues, communicate regularly, and participate in meetings
• Conduct interviews with senior management and other stakeholders, develop questionnaires, and deliver insightful presentations
• Participate in internal and external client debriefs and key client meetings
• Identify new business within client organisation by assessing needs outside of what was initially expressed and expand network of contacts within client
• Actively participate in new business development activities to support the Business Development team, acting as technical and relationship expert to give input on proposals and attend pitches
• Partner with wider Korn Ferry teams, acting as subject matter expert, to lead joint sales efforts to win new work and demonstrate ‘joined-up’ solutions for clients
• Develop and coach more junior client advisory consultants
• Contribute to improvement of Insight practice and materials and people development

Education, Experience and Other Qualifications:

• Fluency in Arabic and English is essential; other languages are an advantage
• Background in Psychology preferred or associated discipline
• Additional formal education (e.g., MBA, MA, MSc, Chartered Psychologist) is a real advantage
• Strong understanding of business generally and its impact on company performance
• Ideally knowledge of multiple sectors (e.g., Government sector, Financial Services, Industrial)
• Track record of successfully delivering projects according to defined KPIs and aligning the interests of multiple stakeholders
• Understanding of wider Korn Ferry offerings
• Survey research background and analytical skills, gained via a consultancy or in-house at a client
• Able to work independently on all aspects of the survey project
• Experience in questionnaire design, data analysis, and presentation writing and delivery at C-suite level
• Experience in stakeholder interviews and focus groups
• In-depth understanding of research methods/techniques to advise clients and guide internal teams
• Direct client contact experience in Saudi Arabia and the wider Middle East region; ideal candidates will have experience of working with blue-chip clients and government organisations at C-suite level in Saudi Arabia, as well as projects with complex methodologies
• Ability to build rapport and trust, develop/maintain relationships and ‘stand ground’ at Board level; must be confident to challenge and influence senior people in client organisations
• Excellent written and verbal communication skills
• Strong organisational skills
• Adaptable and flexible approach
• Team player, passionate about working in an international and culturally diverse context and team
• Confident, positive style, able to motivate team members and credible working at all organisation levels
• Proactive and enthusiastic
• Proficiency in Microsoft Office products, including Excel, Word, and PowerPoint