People Services Lead

NEOM is an accelerator of human progress and a vision of what a new future might look like. A region in northwest Saudi Arabia on the Red Sea, NEOM is being built from the ground up to include hyperconnected, cognitive cities, ports, next-generation infrastructure and industries, enterprise zones, research centers, sports and entertainment venues and tourist destinations.

As a destination, it will be a home for people who dream big and want to be part of building a new model for exceptional livability, creating thriving businesses and reinventing environmental conservation.

As a workplace, it is a place for people who share our core values of care, curiosity, diversity, passion, respect, and becoming a catalyst for change.

Are you ready to help NEOM find solutions to the world’s most pressing challenges? Are you prepared to create a lasting

legacy that benefits generations to come? Then we want to hear from you!

Role Purpose

The HR Services Lead is responsible for overseeing the day-to-day operations of the HR service delivery team, ensuring efficient and effective delivery of HR services to employees. This role involves managing service delivery processes, optimizing service delivery channels, and driving continuous improvement initiatives to enhance employee experience and satisfaction. The HR Services Lead also handles sensitive employee and company information, maintaining a high level of professionalism and confidentiality.

KEY ACCOUNTABILITIES & ACTIVITIES

Administration

• Oversee complex administrative processes and databases to develop and test procedures that align with organizational needs.

HR Data Management

• Specify, develop, and test HR data collection procedures and tools within HR practice areas to meet key principles and ensure compliance with external requirements.

Regulatory and Compliance Management

• Investigate incidents and provide expert advice to senior colleagues.
• Ensure adherence to regulatory standards by working with internal functions to implement compliance programs.

Budgeting

• Track budgets and report variances to senior colleagues.

HR Data Analytics and Insights

• Deliver complex analyses of HR data; identify key trends to create HR insights that enhance employee engagement and business performance.

Operational Compliance

• Develop an understanding of organizational policies and regulatory codes to ensure work adheres to standards.

HR Services Delivery Management

• Oversee HR service delivery operations to ensure timely and accurate delivery of HR services.
• Develop and implement SLAs to measure and improve service delivery performance.
• Monitor service delivery metrics and KPIs to identify areas for improvement.

Process Optimization

• Review and optimize HR service delivery processes to streamline operations and improve efficiency.
• Collaborate with IT and HR Systems teams to implement process improvements and system enhancements.

Channel Management

• Manage and optimize service delivery channels, including HR portals, self-service tools, and helpdesk support.

Quality Assurance

• Help implement quality assurance initiatives and continuous operational improvements.

Culture and Values

• Embrace NEOM’s culture and Values https://www.neom.com/en-us/about
• Act with honesty and integrity by following best practices, and upholding the robust standards and expectations set out in NEOM’s Code of Conduct.
• Maintain fair, ethical and professional work practices in accordance with NEOM’s Values and Code of Conduct.
• Adhere to NEOM’s Policies, procedures, and controls to ensure compliance with rules.

BACKGROUND SKILLS & QUALIFICATIONS

Knowledge, Skills, and Experience

• Minimum 5 years of experience in HR service delivery or a related field.
• Strong analytical, problem-solving, and communication skills.
• Proficiency in HRIS and other relevant software/tools.
• Experience in managing and optimizing HR processes.
• Ability to work independently and in a team environment.

Qualifications

• Bachelor’s degree in Human Resources, Business Administration, or a related field. Advanced degree and relevant certifications are preferred.