People & Culture Manager (Saudi Nationals only by law)

Company Description

Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.

Job Description

ROLE: People & Culture Manager (Saudi Nationals only by law)

Ready for a career move and be part of a dynamic team? We are looking for a new talent to play a vital role in our People & Culture team working alongside a fantastic team.

WHAT IS IN IT FOR YOU:

• Team member benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet21.

WHAT WE EXPECT OF YOU:

MAIN DUTIES AND RESPONSIBILITIES:

• Treat all guests and team members in a polite and courteous manner at all times.
• Give full cooperation to all team members, and assist in a prompt, caring, and helpful manner.
• Anticipate team member’s needs wherever possible and react to enhance team member satisfaction.
• Promote a helpful and professional image to internal and external guests.
• Ensure a high degree of team member satisfaction (to receive zero complaints about your department).
• Maintain professional confidentiality and never disclose any confidential information pertaining to the Company.
• Strict adherence to legal regulations and work permits regarding foreign expatriate team members.
• Conduct job application correspondence and ensure proper answering and filing of all documents, applications, adverts, etc.
• Coordinate and initiate yearly performance evaluations at all team member levels.
• Oversee insurance administration, and notify superiors in case of deviation or irregularity.
• Provide ongoing information to personnel regarding problems, changes, and other news.
• Ensure all necessary hotel licenses are up to date for the smooth functioning of the hotel.
• Ensure proper job descriptions are available for all functions, and continuously adapt them in coordination with relevant supervisors to operational requirements.
• Manage personnel files based on incoming, hiring, transfer, promotion, resignation, and other modification data.
• Ensure proper filing of work procedures and operational rules, adapting them to new situations and requirements whenever necessary.
• Oversee recruiting in coordination with various Department Heads.
• Analyze the working atmosphere and discuss possible improvements with Department Heads and supervisors and submit to GM/HM.
• Supervise adherence to remuneration guidelines and discuss any deviations with GM/HM.
• Survey remuneration and social benefit policies of competitors and compare them with our policies on a yearly basis.
• Act as a mentor and counsel team members in personal and professional matters.
• Conduct exit interviews with all resigning team members to establish reason patterns for resignation.
• Inform personnel and supervisors regarding important events and news from within the hotel operation to avoid misunderstandings and rumors.
• Organize social and leisure activities in coordination with Department Heads for team members.
• Organize, supervise, and maintain team member accommodation. Conduct regular inspection tours and ensure pest control, repair, and improvement work is carried out.
• Maintain good coordination and information with the Director of Finance for payroll and other finance-related matters.
• Prepare monthly reports as per requirements.
• Maintain a monthly overview of the vacation and public holiday balance of all team members and deliver a monthly consolidated summary to the relevant supervisors.
• Familiarize oneself with all related company documentation and especially with the relevant Operational Standards Manual for their field of responsibility.
• Comply with the hotel's legal requirements for fire, bomb threats, and Health & Safety.
• Attend all training sessions as required.
• Coordinate with the hotel’s travel agency to arrange for air tickets (arrivals, repatriation, vacations, business trips).
• Ensure that airport pickups and accommodation for all new arrivals have been arranged.
• Efficiently manage indirect reports.
• Operate an efficient and accurate administration process to meet statutory, legal, and internal requirements (internal and external audits).
• Ensure team member handbooks are distributed to all team members.
• Arrange team member’s Identity cards upon completion of Visa formalities.
• Arrange Name Tags for team members and outsourced team members.
• Ensure HRMS is up to date with all relevant team member information.
• Manage departmental time sheets.
• Ensure effective communication internally and externally.
• Assist the recruitment & retention officer, the team member benefits and relations officer, the PRO, and the visa coordinator with administrative requirements for the smooth functioning of the department.
• Attend meetings and draft minutes of meetings to be circulated.
• Assume responsibility of Duty Manager when scheduled to do so.
• Carry out any reasonable duties as requested by a Director of P&C and GM/HM.
• Other duties as assigned by the Director of P&C and GM/HM.

Qualifications

Bachelor’s Degree in HR or Business Management.

Minimum 1 year in a similar role.

Excellent coordination and multi-tasking ability, strong interpersonal and analytical skills, ability to work under pressure and respond to tight deadlines.