OTR Supervisor

DESCRIPTION

Amazon.com strives to be Earth’s most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want – low prices, vast selection, and convenience – Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon’s evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company’s DNA. The world’s brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.

Are you ready to champion outstanding customer service, Amazon style? Are you up for creating solutions and solving tomorrow’s problems today? Then we have an opportunity just for you!

We’re seeking a Channel Team Lead to join our dynamic Delivery Stations. Our teams stow deliveries, pick products, package them up and ship them out: each of these groups have played their part in taking us where we are today.

In these facilities, we’re building the future of customer service, as we work towards becoming Earth’s most customer-centric company. This is your chance to make history with us.

Key responsibilities will include:

1. Safeguarding your team’s safety by promoting Amazon’s Health and Safety standards.
2. Leading cross-functional teams tasked with solving operational problems.
3. Upholding Amazon’s high standards of process quality.
4. Maintaining inventory accuracy.
5. Striving to improve and streamline processes.
6. Actively sharing and promoting best practices with your colleagues and network.

Core responsibilities will include:

1. Daily follow-up with vendors on the on-boarding process.
2. Facilitating the on-boarding process with our external contractor.
3. Incentive management.
4. Uniform auditing and inventory.
5. Daily ops communications with DSP POCs and escalations to the owners, if needed.
6. Handling DS callouts on day-to-day topics related to DSP DAs.
7. Arranging and following up on DAY0 attendance.

BASIC QUALIFICATIONS

– High school or equivalent
– Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
– Work 40 hours/week, and overtime as required

PREFERRED QUALIFICATIONS

– 1+ years of Microsoft Office products and applications experience