Operations Unit Manager

Key Responsibilities:

• Organize and oversee the daily operational tasks of the unit.
• Develop, train, and motivate team members, ensuring their growth and effective performance.
• Build strong relationships with management, peers, and clients through effective communication.
• Identify areas for process improvements and implement solutions to enhance service quality.
• Ensure optimal scheduling and management of appointments and client engagements.
• Conduct regular performance evaluations and ensure team compliance with company policies.
• Engage in client follow-ups, courtesy calls, and maintain communication to enhance relationships.
• Monitor product availability and ensure efficient use of resources by the team.
• Ensure timely execution of maintenance and operational supports.
• Lead and organize training and development initiatives for the team.
• Collaborate with sales and management on client feedback and operational reports.

Qualifications:

• Bachelor's Degree in Business, Management, or a related field.
• Minimum of 5-7 years of experience in operations management or a similar role.
• Strong leadership skills and ability to motivate teams.
• Excellent communication and interpersonal skills.
• Proficiency in English; knowledge of Arabic is an advantage.
• Ability to analyze data and implement process improvements.
• Detail-oriented with strong organizational skills.