Operations Manager - QSR Restaurants

We are seeking an experienced Operations Manager experienced in Saudi cuisine QSR to oversee the efficient functioning of our Quick Service Restaurant (QSR) operations. The ideal candidate will be bilingual in Arabic and English, possess a pleasant personality, and demonstrate a strategic mindset to drive profitability, compliance, and customer satisfaction. With at least 7 years in customer service (preferably in QSR), you will leverage market trends, local event calendars, and analytical insights to optimize business performance while ensuring adherence to health, safety, and regulatory standards.

Key Responsibilities

1. Operations Management: Oversee daily operations across multiple QSR outlets, ensuring efficiency, quality, and brand consistency. Monitor compliance with local and national regulatory requirements (e.g., food safety, licensing, labor laws).
2. Customer Experience Leadership: Champion customer service excellence through staff training, feedback systems, and resolution protocols.
3. Financial Oversight: Analyze P&L statements, manage budgets, and implement cost-control strategies to maximize profitability.
4. Market & Event Strategy: Utilize knowledge of city-specific marketing trends, festivals, and events to plan promotions and boost footfall. Collaborate with marketing teams to align campaigns with peak business periods.
5. Health, Safety & Compliance: Enforce occupational health, safety, and food hygiene standards (e.g., HACCP). Conduct audits and staff training to maintain compliance.
6. Team Leadership: Recruit, train, and mentor staff, fostering a culture of accountability and high performance.
7. Reporting & Analysis: Generate data-driven reports on sales, inventory, and customer feedback to inform strategic decisions.

Qualifications

1. Arab National (required).
2. Bilingual fluency in Arabic and English (written and spoken).
3. 7+ years in customer service/operations, with 3+ years in Saudi Traditional QSR or hospitality management.
4. Pleasant, approachable demeanor with strong interpersonal skills.
5. Proven ability to analyze business patterns and adapt strategies.
6. In-depth knowledge of restaurant P&L, regulatory requirements, and market trends.
7. Expertise in food safety, hygiene, and occupational health standards.
8. Bachelor’s degree in Business Management, Hospitality, or related field.
9. Certifications in Food Safety (e.g., HACCP) preferred.

Personal Attributes

1. Strategic thinker with a problem-solving mindset.
2. Excellent communicator and team leader.
3. Detail-oriented with the ability to multitask in fast-paced environments.

Skills

1. Operational Management Expertise: In-depth understanding of the day-to-day operations of QSRs, from food preparation and customer service to inventory management and staffing.
2. Leadership & Team Management: Experience in recruiting, training, and managing a diverse team of kitchen staff, service workers, and supervisors.
3. Customer Service Excellence: Ensuring a high-quality customer experience from the moment they enter the restaurant to the point of sale and beyond.
4. Financial Management: Experience in managing budgets, controlling food costs, labor costs, and overall expenses to maximize profitability.
5. Health & Safety Compliance: Strong knowledge of health and safety regulations, including food handling, sanitation, and cleanliness standards.
6. Inventory & Supply Chain Management: Managing stock levels, ordering supplies, and ensuring that there is minimal waste due to spoilage or over-ordering.
7. Technology Proficiency: Familiarity with point-of-sale (POS) systems and technology used in QSRs to manage orders, payments, and customer data.
8. Problem-Solving & Decision-Making: Ability to identify and address operational issues quickly and effectively, minimizing downtime or service interruptions.
9. Communication Skills: Ability to effectively communicate with staff, customers, suppliers, and upper management.